Customer Service Technician

Jose Rosario

*** ******* **.

Paterson, NJ *****

***************@*****.*** 862-***-****

Resourceful and personable IT student with more than ten years of

Summary

experience as a IT technician. Areas of expertise include

troubleshooting and fixing Windows and Mac Computers, setting up

wired and wireless computer network components, Windows Server,

setting up computer security measures, teaching users how to safely

and efficiently use their systems and setting up, troubleshoot other

electronics like surveillance systems, interactive boards, etc.

Bachelor of Science, May, 2016

Education

Montclair State University, Montclair, NJ

College of Science and Mathematics

Major: Information Technology

Associate in Science, May, 2008

Passaic Community County College, Paterson, NJ

Computer and Information Science

Major: Applied Computer Science

• Web development: HTML, CSS, JAVASCRIPT, JQUERY, PHP,

highlights

MySQL, BOOTSTRAP.

• Programming: Java, C++, Assembly Language.

• Server management.

• OS and software deployment.

• Advanced Hardware support and troubleshooting.

• Computer security.

• Bilingual (fluent in English and Spanish).

• Proficient in Microsoft Office programs.

• Capable of handling independent and group assignments.

• Experience with both LAN and WAN troubleshooting.

• Experience with CISCO routers and switches.

Manchester Regional High School

Work Experience

Help Desk Technician, Haledon, NJ

08/2014 – Present

• Deployed images to computers using Acronis Software.

• Coordinated and implemented network upgrades.

• Deployed wireless access points.

• Troubleshot and fixed network problems, computer, printers,

scanners, interactive whiteboards and many more devices.

• Used group policies and scripting to deploy printers, software,

desktop settings, add local profiles, and to automate

deployment and updating of software for PAARC testing.

• Monitored network performance.

• Managed firewall, DHCP, Active Directory.

• Mentored other help desk technician

Bloomingdale Board of Education

Help Desk Technician/Maintenance, Bloomingdale, NJ

04/2006 – 07/2014

• Saved the school district money by refurbishing used

computers and technological equipment like printers and

projectors in-house and finding solutions to different kinds of

technical problems.

• Identified, and resolved software/hardware system problems.

• Researched, requisitioned and installed new Interactive

boards, surveillance system and school wide Intercom

systems.

• Installed surveillance systems in the three schools and the

local police station/municipal building

• Troubleshot and resolved network lan/wan network problems.

• Coordinated and implemented network upgrades.

• Solved the staff’s technology problems.

Self-Employed

Computer Repair Technician, Paterson, NJ

03/2000 – Current

• Removed computer viruses and spy ware

• Diagnosed and repaired hardware problems

• Completely built computers

• Installed OS, software applications, anti-virus, and anti-

malware software

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