Customer Service Assistant

Donna Grimm, CPC, CPC-D

**** ********** ******, ******, ** 46032 Phone: 317-***-**** E-Mail: ********@*****.***

Objective

To become an active team member of a professional organization that will utilize my multi-tasking

capability, organizational skills and “can do” attitude.

Experience

Laser and Skin Surgery Center of Indiana, P.C

Billing and Insurance Manager 2004-May 2015

• Responsible for managing, staffing and training of all billing, coding and insurance functions

• Renegotiated 20+ insurance contracts and fee schedules to maximize reimbursement

• Reduced A/R over 90 days from $1.2M to $150K using organizational and customer service skills

• Certified Professional Coder for the practice with a specialty in Dermatology coding

• Interfaced with patients re financial implications of their insurance plans

• Month-end and year-end reporting

• Commissioned Notary Public (2011)

20/20 Eye Physicians of Indiana, P.C.

Clinical and Optical Manager 1995-2004

• Supervised technical staff of 25 for main office and satellite office and two optical shops

• Responsible for all clinical operations for both offices

• Certified Professional Coder for the practice

• Documentation and coding compliance chart auditor for practice

• Scheduled all patient surgery and education, and post-op follow up

Certified Ophthalmic Assistant/Surgical Coordinator 1993-1995

• Performed all aspects of patient care including triage, radioscopy, refractometry, applination

tonometry, visual fields, pupillary assessment, confrontation visual fields, A-scans, surgery

scheduling, insurance pre-certifications, assisting with minor surgery, H&P, and vital signs.

Miller Eye Center

Certified Ophthalmic Assistant 1989-1993

• Performed retinoscopy, refractometry, applination tonometry, amsler grids, confrontation visual

fields, assessment of APD, pupillary function, motility – all functions of a complete eye exam.

Education

Successfully completed Certified Professional Coder Dermatology Specialty Exam

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Successfully completed Certified Professional Coder Exam

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Successfully completed Ophthalmic Assistant Certification Exam

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Bryman College, San Jose, CA. Dental Assistant Certification

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The Ohio State University, Columbus, OH

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Skills and Interests

Interests include reading, cross stitching, walking for exercise, travel and movies

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