Customer Service Information Technology

A lan W. Totten

**** ***** ***** ****, ****** Spring, MD 20906 *******@***.***

OBJECT I V E:

To seek a position in the field of information technology

E DUCAT IO N:

T he Pennsylvania State University U niversity Park, PA

• Bachelor of Science in Security and Risk Analysis - A nticipated Graduation: August

2015

• GPA Cumulative: 2.97 Major: 3.60

CO MP U TER SK I L LS:

• Microsoft Word, Excel, PowerPoint, SPSS

• Linux, OSX, & Windows

• Wireshark, Snort, Nessus Nmap, Kali Linux

• C++, SQL, Xcode, Microsoft Visual Studio

REL EVANT PROJECTS:

• Led a team in reviewing and interpreting raw data in Excel and SPSS to determine

p ractical and statistical significance

• Collaborated with a team to design, develop, and implement a database solution for an

online video streaming service using SQL and Microsoft SharePoint

• Collaborated with a team to report and demonstrate the effectiveness of iPhone 5

Mobile Forensic tools

• Programmed code in C++ using both Microsoft Visual Studio and Xcode that

manipulates data in a spreadsheet

WORK EXPER I E NCE:

• Subway State College, PA

February 2013 July 2013

o Responsible for the closing of the store

o Provided great customer service while being an efficient employee

• Barrie Summer Camp Silver Spring, MD June 2011

August 2012

o Managed 5 counselors and up to 30 campers as a Senior Counselor

o Oversaw camp activities to ensure all campers were actively engaged

• Law Office of M. Arnold Baltimore, MD May 2012 –

J une 2012

Politzer & Associates, llc

o Filed and organized case files into a digital format through Microsoft Excel

ACT I V I T I ES :

• Air Force ROTC A ugust 2013–

May 2014

• Sigma Pi Fraternity International (Athletic Chair) January 2011

July 2012

o Organized athletic teams and events within the fraternity

• Eagle Scout

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