Business analysis, customer service, Understand technology, communic

MANJULA THIMMAREDDY

*****, ******* ****** **, ********** MD -20874

Mobile: +1-240-***-**** ; Email: ***********@*****.***

BUSINESS ANALYST / JUNIOR BUSINESS ANALYST

A postgraduate in MBA and graduate in engineering has 4+ years of IT sales

experience and have recently completed independent coursework as business

analyst. Has an ability to establish quality business relationships

resulting in achieving best results. Also has an ability to work

individually and contribute as a productive team member as well.

SKILLS AND COMPETENCIES

Business analysis

Strong customer service skills

Ability to understand technologies

Communication and presentation skills

Strong interpersonal, coordination, and organizational skills

Opportunity identification and closures and consistent in achieving targets

Customer relationship management and Corporate Sales

PROFESSIONAL EXPERIENCE

Business Analyst and Project Management Trainee

H2k Infosys, LLC ; April 2015 - Present

. Understanding Business Analyst concepts

. Project Management Framework

. Modeling Tools and Documentation process

. Requirement Gathering and Classifying/prioritizing requirements

. Time / Scope / Cost / Quality / Risk Management

. Software Development life cycle and Methodologies

. Quality Analysis and Testing

Full-Time Mother

Home Manager ; Dec 2008 - Mar 2015

Skills Acquired :

. Ability to Multitask and Negotiation

. Communication skills / Organization Skills / Time management

. Conducted art workshops for kids

Inside Sales Account Manager

Dell India Pvt. Ltd.; Nov 2005 - Nov 2008

. Responsible for selling of Dell range of computing products and

successfully manage and grow the existing business.

. Liaise with clients and business contacts, developing strong business

relationships.

. Understand customer's unique requirements and position suitable

products and services.

. Connect via voice day-in and day-out with DELL customers ensuring DELL

recall and resultant day sale of Dell offerings.

. Manage large corporate and global accounts across the functions beyond

the technology function like Procurement; Finance; Logistics

. Interaction with DELL customers, Reporting Manager, Account Manager,

Regional Sales Manager, Inside Sales Manager, Director Sales.

Sales, Pre-sales and Support Coordinator

Central Data Systems Pvt. Ltd. ; June 2004 - Sept 2005

. Responsible for pre-sales and support for HP range of computing

products.

. Coordination of all support activities and maintain register for the

same.

. Liaise with clients and business contacts, developing strong business

relationships.

. Assist the sales team in preparation of product proposals and offer

letters related to computing products .

. Facilitate sales team with required pre-sales information so as to

understand customer's unique requirements and position suitable

products and services.

. Answering phone calls, file accounts, fax documents and respond to

emails.

COMPUTER SKILLS

MS Office ;Word, Excel, PowerPoint, Visio, Outlook Mails, Windows

XP, Windows 7, Vista, Linux,Basic knowledge on servers, storage,

virtualization and cloud computing.

COLLEGE PROJECTS

. Creating dental awareness among the village people and organizing free

dental hygiene camp with the help of doctors of KMC, Manipal.

. Study on Customer Satisfaction on Sales and After-sales in Abharan

Motors-Authorized Dealer for Maruthi, Udupi.

. E-business model framework for Harsha retail outlet, Udupi.

. Customer Satisfaction For The Service Provided by The Cable TV

Operators in Udupi n Manipal.

. Micro controller (PIC16f877) based Data Acquisition System using I2C

protocol.

VALUE-ADD, VOLUNTARY ACTVITIES AND INTERESTS

. Worked as Co-editor of college magazine "NEEV" & Member of college

literary committee.

. Won medals in Inter collegiate and Intra collegiate swimming

competitions.

. Worked as one the members of organizing committee for college trade

show 'GENESIS-04'.

. Worked as the resource person in a PIC micro controller teacher

training program conducted for lecturers from all over Karnataka, at

SIT campus, Tumkur and SJCIT campus, Chickballapur.

. Have received appreciation from customer for my timely response.

. Have trained new joiners on sales concepts in the organization.

. Interests : Technology, Painting-Water colors, Clay art,Swimming.

References : Available upon request

Contact this candidate