Manager Customer Service

SUMMARY

HIGHLIGHTS

EXPERIENCE

EDUCATION

ROBERT MUNSON

*** ****** ****, *** ***** Village, IL 60007 H: 847-***-**** C: 224-***-****

***********@*****.***

Experienced Manager adept at problem solving, customer service and hiring and training

hardworking, quality staff.Store Manager equipped with extensive experience in retail

management and sales. Employs excellent leadership skills and multi-tasking strengths.Store

Manager adept at communicating company mission and directives. Clearly explains the reasons

behind store policies and procedures to foster employee compliance.

Retail inventory management

Store opening and closing

procedures

Store operations

Conflict resolution skills

Team-oriented

Outstanding communication

skills

09/2013 to Current Store manager

Fresh Farms - Niles, IL

Reorganized the sales floor to meet company demands. Directed and

managed all functions of the dairy, frozen and grocery

departments.Delegated tasks to team members to optimize productivity.

02/2008 to 09/2013 Grocery Manager

Super Kmart - Homewood, IL

Evaluated department conditions and operations to determine strengths

and areas for improvement. Provided performance feedback and coached

employees with setting quarterly goals.Supervised 85] employees and 5

managers.

03/2006 to 02/2008 Store manager

Garden Fresh market - Arlington Heights, IL

Delegated tasks to team members to optimize productivity.Interviewed, hired

and trained new team members.Completed weekly schedules according to

payroll policies.

03/2003 to 03/2006 Route sales

Snyder's of Hanover - Bensenville, IL

Recommended merchandise based on customer needs.Explained

information about the quality, value and style of products to Influence

customer buying decisions.Retained and ensured proper handling and care

of 30 existing client accounts.

04/1995 to 03/2003 Store manager

Dominick"s Finer Foods - Palatine, IL

Opened a new store location and assisted in recruiting and training new

staff.Delivered excellent customer service by greeting and assisting each

customer.Completed a series of training sessions to advance from Assistant

Manager to Store Manager.

High School Diploma: General

Hoffman High school - Hoffman Estates, IL, Cook

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