Customer Service Administrative Assistant
Resume:
Rebecca Grisham
Knoxville, TN 37932
**************@*****.***
Experience:
Food City-5801 Western Avenue, Knoxville, TN 37921
Human Relations Coordinator May 2001-Present
Duties included the following:
• Providing courteous and efficient customer service.
• Handling bank transactions, including computer room.
• Preparing and maintaining of weekly employee timesheets.
• Preparing of weekly and monthly reports to corporate office.
• Assisting manager and assistant managers by covering department areas when needed.
• Maintaining open communication with employees to answer questions and assist with problems.
• Handling manager’s reports, CCTV and alarm reports.
• Handling recruiting process.
• Handling of hiring, orientation and training of all new employees.
• Handling of all insurance benefit issues including open enrollment meetings.
• Maintaining Worker’s Compensation and General Liability forms.
• Maintaining of all Federal and State required postings.
• Maintaining all minor files, checking weekly for any company or state violations.
Other positions held with at Food City: Administrative Assistant, Head Cashier, Front End Manager,
Customer Service Coordinator and Cashier.
Colonial Insurance Company of California-Weisgarber Road, Knoxville, TN 37932
Claims Representative 1 August 1997-May 2001
Duties included the following:
• Transcribed witness statements and composed form letters for 12 Claims Representatives.
• Taking auto claims over the telephone and assigning to the proper Claims Representative.
• Handling multi-vehicle accidents.
• Assigned body shops, estimates, doctor visits and investigators as needed.
• Assisted receptionist as needed.
Snelling Personnel-Kingston Pike, Knoxville, TN 37923
Administrative Assistant June 1990-August 1997
Duties included the following:
• Directing calls to proper counselor.
• Typing job listings for local newspapers.
• Overseeing temporary employee’s paperwork, testing and placement.
• Maintaining contact with employers.
• Processing payroll for temporary employees.
Education:
Pellissippi State
Major: Computer Science
Karns High School
Major: Business Administration
Skills:
Microsoft Office (Excel, Power Point and Word). Use of multi-line telephone system, 10-key calculator
and various printers. Kronos time keeping system and Ultipro hiring system.
Attributes:
Complete understating of company culture.
Professionalism
Maintain confidentiality of personal information
Ability to multi-task and follow through of multiple assignments
Self-motivated
References available upon request.
Contact this candidate