Manager Customer Service
Resume:
Steven P. DesRoches
* ********* **** #** ****** Hills IL 60061
*************@*****.***
CUSTOMER SERVICE and RETAIL SALES
Overview Smart, experienced customer-oriented service with ability to organize and execute both daily
functions and large special events in retail store and social club settings
Most recent experience as a campaign staffer for a state representative re-election bid.
More than twelve years working for and managing specialty retail establishments in the
Chicagoland area, including The Magnificent Mile, Old Orchard Mall and Northbrook, both in
and outside Northbrook Mall. Additional years of retail experience in the Washington D.C. area.
Areas of expertise include but are not limited to:
Manager and Assistant manager of small-box retail stores
Customer sales and returns in a retail environment
New Product Introduction
Initial New Store Setup
Computer/POS Scanning Use
Public speaking
Outbound phone solicitation
Personnel problem negotiation and solving
Administrative oversight as a local officer in a 48 year old international social organization
Social organization large event planning and execution
Merchandising and Display and Assembly of Fixtures
Recording scripted messages for outbound phone solicitation
Preparation of printed collateral for mailing
Distribution of campaign collateral
Employee Shift Scheduling and Duties Management
Inventory and Pricing Controls
Store Cleanliness and Maintenance
Cash Handling and Daily Accounting
Store Opening and Closing
Telephone bank caller for state political campaign
Carol Sente for State Representative, Libertyville IL
Employment
PAID CAMPAIGN VOLUNTEER 2014
HobbyTown USA, Northbrook IL
STORE MANAGER 2008-12
Brookstone, Northbrook Court Mall and Old Orchard Mall IL
ASSISTANT MANAGER/SALES 2001-8
Design Toscano, Chicago IL
STORE SUPERVISOR/SALES 1999-2001
Other prior experience upon request.
Montgomery College, Rockville, MD
Education
Completed 30 credits toward a degree in Dramatics
Robert E. Peary High School, Wheaton, MD
Graduated
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