Customer Service Field

Edward T. Johnson

**** * ****** ** #* Washington DC 20002

Cell phone 202-***-****

E-mail:***********@*****.***

SKILLS

Computer & Telecommunications Skills

• Installation of Lenovo/Dell/HP components on Lenovo/Dell/HP laptops and desktops

• Windows 2000/XP/Win7/8 MS Office/MS Word/MS Excel/MS Outlook/MS Power

Point/Lotus

• Installed and maintained computers and peripherals

• Installed and maintained cables including twisted pair and coaxial

• Performed troubleshooting task on hardware and software

• Maintained help desk and answered incoming calls

• Win 7/8 install/migration/support for Federal Government and World Bank

Customer Service Skills

• Serve customers according to their needs via in person visit, telephone support and

remote access

EXPERIENCE

Barrister Global Services Network (IT Contractors) and Field Solutions (IT Contractors)

Help Desk Technician / Field Service Tech Washington DC 6/2008-Present

Companies worked at thru Barrister Global Service Network, Field Solutions and Independent

Contracting: Amtrak, Suntrust Bank, Federal Reserve Board, Kaiser Permanente, UBS, World

Bank, Peak Systems and HUD

• Providing end-user support services, troubleshooting assistance, and problem resolution

• Desktop Support for workstations, laptops, printers, and related equipment

• Install/Test/Repair POS Terminals

• Install/Migrate/Upgrade/Refresh laptops and desktops

• Install and replace pc and peripheral components

• Engage with customers and managers via phone and personal level

• Keeping track of parts and documenting troubleshooting procedure

• Assuring customer satisfaction at all times

• Install/Test/Repair Kiosk terminals

• Installation (Rack n Stack) Routers and Switches

• Imaging and Software installation on laptops/desktops

• Break/Fix Hp printer/laptop/desktop

• Maintain and support Windows operating systems and Microsoft Office applications

Dan-Tech Inc.

Field Service Technician Richmond, VA 1/2008-6/2008

• Installed and replaced Dell hardware components

• Developed customer service skills by interacting with individuals in both business and

private settings

• Engaged in field service repair

EDUCATION AND CERTIFICATIONS

Hewlett Packard HP Printer Certification

2014

Interconnect Cable Installation Technician

Telecommunications

2009

Dell Computers Dell Certified Technician

2007-present

Carlos Rosario Int’l School MCP Certification

2007

Washington, DC

Carlos Rosario Int'l School A + Certification; Computer Support Specialist

2007

Washington, DC

ITT Technical Training Received Certification for Telecommunication

1986

New York, NY

New York City Technical College Received Associate’s Degree in Computer Repair

1986

Brooklyn, NY

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