Customer Service Manager
Resume:
Marc Aquilino
**** ********* ***** * *, Lauderhill, Fla. 3319 954-***-**** *****@***.***
Attention to detail, understanding the job at hand and managing my time has been one of my strengths. Driving the needs of the company, while connecting with the customers or clients has been my goal. Work environments that are team based, yet allow for individuality are right in my comfort zone. I will thrive in your company if given the chance to prove myself.
Sincerely,
Marc Aquilino
Objective
Seeking a Customer Service position in a dynamic, result-oriented environment that will benefit from my immense expertise and over 25 years of experience in leading teams to exceed planned sales and profits, merchandising, budgeting, inventory control; and ultimately, enhancing the Customer Experience by providing Extraordinary Service and creating a memorable experience.
Profile
Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Computer and Internet literate.
An assertive manager with outstanding interpersonal, communications, negotiation and people management skills Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Most Relevant Experience
Americom – Customer Agent For AT&T, Ft. Lauderdale, Fl 8/2014 – Present
Consistently in top 10% of utility for sales effectiveness metrics.
Review and analyze customers current bill, analyze customer products and recommend new products based on customer need.
KLAYBOR INC-Store Manager, Ft. Lauderdale, FL 12/2013 to 7/2014
Maintained a positive and professional cutomer service-oriented attitude while supervising the store and developing employees to achieve company goals.
Managed daily operations of a convenience store and gas station. Scheduled, trained, and supervised up to 12 employess. Balanced cash drawers and the store’s daily register. Monitored inventory levels through proprietory software and replenished stock. Created and analysed daily reports to maximize profitability.
1075 Sunrise Corporation – Store Manager, Davie, Fl 8/2011 to 9/2013
Maintained a positive and professional cutomer service-oriented attitude while supervising the store and developing employees to achieve company goals.
Managed daily operations of a convenience store and gas station. Scheduled, trained, and supervised up to 12 employess. Balanced cash drawers and the store’s daily register. Monitored inventory levels through proprietory software and replenished stock. Created and analysed daily reports to maximize profitability.
AMERICAN EXPRESS-Customer Care Professional-Collections, 11/2009 to 11/2010 -Greensboro, NC and 4/2011 to 9/2011- Ft. Lauderdale
Consistently in top 10% of utility for collection effectiveness metrics and exceeded TBASS-Customer Experience ratings.
Review and analyze financial and credit information, including credit reports, financial statements and cash flow statements, and make recommendations based on the findings relevant to the risk of lending.
Evaluates customer records and recommends that account be closed, credit limit reduced or extended, or collection attempted, based on earnings and savings data, payment history, and purchase activity of customer.
SHEETZ-Shift Supervisor, Greensboro, NC 11/2009 to 4/2010
Managed daily operations of a convenience store and gas station. Scheduled, trained, and supervised up to 12 employess. Balanced cash drawers and the store’s daily register. Monitored inventory levels through proprietory software and replenished stock. Created and analysed daily reports to maximize profitability.
Maintained a positive and professional cutomer service-oriented attitude while supervising the store and developing employees to achieve company goals.
Ensure full compliance of loss prevention policies and maintain floor awareness to minimize internal shrinkage
WAL-MART-Department Supervisor-Bakery, Greensboro, NC 9/2008 to 10/2009
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Manage others and adhere to company human resource and personnel policies as well as state and federal laws. Ensure proper usage compliance and handling of all supplies and ensure proper maintenance and safe use of equipment.
DB TRUCKING-Dispatch Supervisor, Ft. Lauderdale, FL 3/2006 to 7/2008 and 5/2011 to 8/2011
Handled a broad scope of internal processes encompassing the daily management of, billings, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions. Researched, reviewed and approved new and current customers for credit accounts.
Responsible for making critical decisions regarding the key operational functions of a fleet of 25 gasoline tankers and supervised 50 + drivers ensuring maximization of equipment utilization hauling for Exxon Mobil, Motiva and independent contracts.
Responsible for ensuring drivers receive up to date training and certifications for Department of Transportation and safety regulation compliance.
ICE CREAM FLAVOR FACTORY-Store Manager/Owner, 1982 to 2004
Developed training and development for all employees. Responsible for recruitment, hiring, evaluating and scheduling of sales team; supervised 15+ employees.
Responsible for all aspects of running end to end business to include A/R, A/P, payroll, hiring, scheduling, ordering, inventory, marketing & sales
Operational duties included visual presentation, meeting budget constraints and coordinating all aspects of retail sales.
Professional References:
DB Trucking, Dan Marando 954-***-****
American Express, Sarah Giagnacova 336-***-****
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