Customer Service Representative

** ********* ***. **,*** *C* Calgary, AB

RAKESH SHARMA Email: **************@*****.**.**

Cell: 403-***-**** My LinkedIn Profile

Professional Profile

• Entry level Database Administrator having progressive experience with database

development and several programming languages.

• Having extensive training in Oracle database architecture, administration,

backup, recovery and performance tuning.

• Enthusiastic professional with a strong work ethic and company-first attitude.

• A self-motivated, responsible and reliable team player with a set of strong

technical skills.

• Strong in solving problems of diverse scope where technical analysis and

evaluation is required

• Expertise in the creation of database, table spaces, tables, indexes and other

database objects.

• Excellent in the user of import and SQL Loader utilities to load data and

performing export as supplemental to daily hot, cold and RMAN backups to be

used for database restore and recovery.

• Set up and manage database security by creating new users, roles, profiles and

provide required user privileges in development, test, training and production

environments.

Having knowledge to create shell scripts for task automation

Technical Skills

Databases : Oracle, SQL Server Database, Microsoft Access

DBA Specific jobs : Data Loading, Export/Import, Backup/Recovery,

Database Auditing, Shell Scripting

Related DBA skills : APEX, Data Modeling, Data Warehousing & Mining,

Performance & Tuning

Languages : SQL, PLSQL, HTML, C#, C++, C, VB, Java

Operating Systems : Windows, Linux (Unix)

Microsoft Office : Visio, Project, Excel, Word, Power Point

Class Project Experience (Travel Expert Database Project at SAIT) 2014-2015

Project Highlights:

creating database from ensuring data integrity and

scratch system security

maintaining using

data files, backup, recovery

control files and redo log configuration(RMAN), and

files export/import techniques

managing rollback segments, optimizing sort operations

auditing the database

tables, and indexes

loading and reorganizing Resolving SQL and instance

data tuning issues

Experience

Customer Service Representative 2013-Present

Mac’s Convenience Store(Calgary)

Professional Experience

Database (Oracle, Access), Computer Languages and Application Instructor 2007- 2013

D.A.V. Senior Secondary Public school, India

• Assisted technical support in implementing computerized database from manual file

system that helped to decrease overhead, improve data processing and eliminate errors

• Imparted knowledge on several programming languages like C, C++, Java and Oracle

database and helped in troubleshooting programming issues to develop technical skills

of students, which helped them pursue technical courses later in their c areer

• Taught computer application programs like MS office i.e. Access, Word, Power Point,

Excel etc. to students using a systematic plan of lectures to get them used to office

documentation

• Prepared teaching materials and outlines for courses as per syllab us to curtail program

planning time and focus more on teaching output

Oracle and OOP languages instructor 2005- 2007

Zira Technical College, India

• Taught Relational Database Management Systems (Oracle 9i) to diploma students which

helped them to find related jobs in the industry

• Instructed object oriented programming (OOP) languages like C# and Java to students

which assisted them in preparing code for projects

• Coordinated and implemented instructions in an orderly and professional manner, and

thus maintained college discipline and decorum

• Installed various computer software and trained students with them which helped in

their application of theoretical skills learned in class

Education

Oracle Database Administration Certificate 2014-2015

SAIT Polytechnic, Calgary

International Qualification Assessment Service (IQAS) 2013

Master of Science (Information Technology and Computer Science)

Master of Computer Applications 2007

Punjab Technical University, India

Master of Science (Information Technology) 2005-2006

Punjab Technical University, India

Bachelor of Arts 2004

Panjab University Chandigarh, India

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