Engineer Customer Service

Yinka Peter Akinwusi

Apt ****, **** Windy Hill Road, Marietta, Georgia. 30060 ************@*****.** (Mobile) 314-***-****

SUMMARY OF QUALIFICATIONS

IT professional with 7 years of experience in Installing, m anaging and troubleshooting LAN, WAN, Routing &

Switching, VOIP Networks, Wireless network, Servers & Desktops.

Highly experienced in teaching different aspect of Information Systems such as programming, computer

architecture, network design, and database design and management

ITIL Process follows up (Change management, issue management, quality management).

Experience with Cisco 6500, 7200VXR, 7600, 12416, 12406 series Router, Cisco CRS-1 and Cisco 6509, 6506,

3500 series switch.

Experience with the following technologies MPLS, IPSEC VPN, WLAN, Load balancer and Multicast.

Extensive experience in configuring and troubleshooting of routing protocols such as RIP, RIPng, EIGRP,

OSPF,OSPFv3 and BGP.

Switching tasks include VTP, ISL/ 802.1q, VLAN, Ether Channel, STP and RSTP.

In-depth understanding of IPV4 and implementation of subneting.

Network security including NAT/PAT, ACL (Standard, Extended, and Named), and ASA/PIX Firewalls.

Skilled in configuring protocols HSRP, GLBP, VRRP, ICMP, IGMP, PPP, PAP, CHAP, and SNMP.

Good knowledge of OSI Reference Model, TCP/IP, IPV6, and Frame-relay.

Experience working with VMware 3.5, ESX4.x and ESXi 5.1 platform.

Experienced in configuring and working with W indows 2008 Server, 2008 R2, Windows 2012 Server, AIX, HP-UX

server, Ubuntu and Redhat Linux.

Experienced in installing and configuring DHCP server

EDUCATION

W ebster University, St. Louis, Missouri - Master of Science, Computer Science (2013)

Ladoke Akintola University of Technology, Nigeria - Bachelor of Technology, Electronic and Electrical Engineering.

CERTIFICATIONS

Microsoft Certified Technology Specialist (MCTS) MCITP: Server and Enterprise Administrator

Cisco Certified Network Associate (CCNA) VM ware VSP

Cisco Certified Network Professional Brocade Certified Virtual Router Engineer (BCVRE)

VMware Certified Professional (in view – June 2015) CCNA Security (in view – June 2015)

TECHNICAL SKILLS

Operating Systems: Linux, W indows 7, XP, Microsoft W indow Servers, Linux/UNIX OS and Mac OS.

Language : C, C++, HTML, VB. Net, asp.NET

RDBMS : PL/SQL, ORACLE

PROFESSIONAL EXPERIENCE

Georgia IT Inc – Computer System Analyst August 2014- Till date

Project : Home Depot HQ – HP Opsware Administration

Troubleshoot HP Server Automation Deployments

Linux and Windows Deployments using HP Server Automation.

Support for Users performing Linux and Windows Deployments.

Support HPSA Infrastructure across home depot data centers supporting THD stores worldwide.

Managing HPSA Core – Alerts, Core Restarts, Upgrades and Patching.

SwordCon Group- Enterprise Solutions Architect/Presales Engineer Feb. 2014 – August 2014

Architect and manage the delivery of repeatable solutions for several verticals.

Deploy Office 365 for several clients.

Cold call to introduce new solutions to new and existing clients.

Research new companies to become potential new clients.

SAVVIS,a Century Link Copany- Cheif Scientist Office Intern Aug. 2013 – Dec. 2013

Implement and configured Load Balancer, Firewall and VPN on different vendors solution such as Brocade

Router, Embrane, Vshied Edge gateway

Performed Proof of Concept on Embrane Solutions and Brocade /Vyatta Virtual Router.

Troubleshoot HP Server Automation Deployments

Linux and Windows Deployments using HP Server Automation.

Support for Users performing Linux and Windows Deployments.

Support HPSA Infrastructure consisting of 2 cores and 20 satellites, Opsware Schedule Manager, Deployments

across 15000 servers.

Managing HPSA Core – Alerts, Core Restarts, Upgrades and Patching.

SAVVIS,a Century Link Copany - IT Provisioning Intern May 2013 – Aug. 2013

Project : Infrastructure reclaims and retrieval of SAVVIS hosting infrastructures

Worked with the Capacity Management team to reclaim more than 200 servers and storages.

Reclaimed more than 65 IP addresses in both the internal systems and ARIN.

Assist the IP address Engineer to recover and manage IP addresses at SAVVIS.

Project : SAVVIS Direct Infrastructure Provisioning

Coordinate with Infrastruscture deployment manager to provision servers, routers and Nexus 500 series switches.

Other Project :

Supported hosting infrastructure activities by completing all essential Vantive inputs including creating connectivity

work plans, equipment work orders, installed components, connectivity paths, and communications.

Supported SAVVIS hosting infrastructure plans by coordinating the install, change and/or removal of Hosting

equipment according to established standards and timelines.

Project Wyz, Bangalore, India - System Administrator July 2011-March 2012

Technologies: PC, Servers, Laptop, email application

Effectively managed, maintained and support system functionality and provided technical support to other staffs

Configured and managed active directory, Exchange, antivirus and backup servers in the corporate network

Installed, administer and troubleshoot W indows XP, Windows 2000 and Windows server 2008 R2.

Installed & troubleshoot outlook express and Microsoft outlook

Lenz View Integrated Resources, Nigeria -System Administrator September 2010-June 2011

Technologies: PC, Servers, Printers, Laptop, email application

Improved the overall effectiveness of the service of the company by customer service initiatives

General desktop support, assisted web development, scheduled system maintenance and coordination

Installed, administer and troubleshoot W indows based systems.

Installed OS patches and antivirus updates

Installed & troubleshoot drivers of different models of printers and scanners.

Maranatha Cybernetiqs, Ile Ife, Nigeria -Network Administrator January 2009-July 2010

Technologies: Cisco catalyst switches 6500, 3750, 4000, and 5000.Cisco routers 7200, 3845, 2600, 2800, STP,

VLAN, VTP, Wireshark, OSPF, EIGRP, BGP, Cisco SDM.

Planned with clients in establishing their IT network infrastructure to ensure that the system are tailored and

satisfy their requirement

Monitored network performance timely to improve operation and functionality

Troubleshooting LAN and WAN problems, Application working slow problems.

Led a team of five to implement IT network and compute projects: Installed, configured and maintained networked

services, new hardware as well as peripheral equipment per project requirement and clients need

Prepare Design documents, Visio diagrams and Implementation plan for all projects on the network environment.

Designed new site additions/mergers and configure OSPF to route between internal Network and BGP for routing

to external Networks in Core and internet routers.

Upgrade/Design/Install Cisco series switches in various sites based on the network standards.

Creating standard operating procedures of Network devices.

Analyzed and Resolved Network Related Issues within the committed SLAs.

INTECU, Nigeria - Network Engineer (intern) March 2008-December 2008

Projects

The first project involves the design and implementation of network resource for a newly created faculty in the University.

The other project involves the network support and management for a week long international conference at Obafemi

Awolowo Conference center in September 2008.

Technologies

Routing, Switching, Cisco routers 1800, 2800, Cisco Switches 3750.

Designed and implemented an IP addressing scheme with subnets for different departments.

Configured Cisco Routers series 1700, 2600, 3600 and Cisco Switches series 2950, 3700

Upgraded IOS, making sure network devices having company standard configuration commands.

Implemented and monitored the network using network sniffing and scanning tool as W ire shark.

Involved in technical support, network management and LAN support on the client side

Involved in performing network QA test, executed system analysis and troubleshooting in order to resolve

problems on servers, workstation and other network devices.

T EACHING EXPERIENCE

Westwood College – Adjunct Faculty (Information Technology) Jan 2015 – till date

Teach different courses in Cisco network academy and all other assigned classes as assigned by the program

chair.

Planned for instructional activities to include, but not limited to, lecture, class discussion, demonstration labs,

and projects.

Organized concepts to be taught in a logical and understandable sequence covering all objectives as outlined in

the course syllabus and lesson guides.

Webster University ARC - Math/Computer Science Professional Tutor July 2012 – Septem 2014

Effectively tutored mathematics and computer science courses.

Help students clarify concept and reinforce skills learned in class so as to improve overall performance in

academics works.

Higher Education Consortium of St Louis - Math Teaching Assistant March 2014 - July 2014

Assist students during and after class time with any math issues.

Propose and facilitate new teaching and learning initiatives.

Provide any additional assistance required.

YMCA Greater St Louis - Math Tutor July 2012 – December 2013

Tutored GED students across multiple YMCA adult literacy centers across Saint Louis.

Ultra brains institute for Information Technology [UBIIT] -Trainer January 2007-December 2007

Trained groups of students on basic computing, graphics designs and computer hardware installation and repair

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