Medical Assistant Customer Service

SHAYNA CASE- CCMA, CPT

**** **** ***** ****** . *****, Florida 33612

Tel. 813-***-**** **********@***.***

PROFESSIONAL SUMMARY

Punctual, top performing professional who combines strong customer service

skills with academic success to illustrate skill, value and level of

competence.

. Enjoy working with people; strong written, verbal and interpersonal

communication skills.

. Listens with patience and respect.

. Well organized, able to manage time and priorities in multi-task

environments.

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KEY QUALIFICATIONS

Medical Assistant (MA) . Lab Assistant . Client Services . Patient Care .

Allied Healthcare

EKG/ECG . Telemetry . Diagnostics . Vital Signs . Glucose . HGB . Triage

Medical Terminology . Pharmacology . Clinical/Laboratory Procedures

Specimen Collection and Handling . Urinalysis . Suture Removal . HIPAA

Compliance . OSHA

Injections (IM, ID, SQ) . Wound Care . Phlebotomy/Venipuncture .

Finger/Capillary Sticks

Electronic Medical Records (EHR/EMR) . Practice Fusion

Medical Office Skills . Front/Back Office . Computer Skills . Data Entry .

42 WPM Typing Skills

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EDUCATION

Ultimate Medical Academy, Tampa, FL - Medical / Clinical Lab Assistant,

2015

Current GPA 3.67 / Academic Honors Recognition

North Central High School, Indianapolis, IN - High School Diploma, 2014

CERTIFICATIONS

HIV / AIDS / Blood Borne Pathogens (BBP) . CPR / BLS / AED . First Aid

National Clinical Medical Assistant Certification (CCMA), D9J5B8Q7

National Phlebotomy Technician Certification (CPT), Z9Q7W5A2

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WORK EXPERIENCE

Glory Medical Center, Tampa, FL 03/2015 - 05/2015

Medical Assistant / Lab Assistant Externship - 180 Hours

. Cared for pediatric, adolescent, adult, and geriatric patients.

. Drew, processed and labeled blood samples, roomed patients, prepared

charts, and took vital signs and detailed patient histories.

. Performed injections, throat cultures, EKGs, spirometry tests, and

urinalysis.

. Handled front office duties, answered phones, and took care of general

filing.

. Accurately scheduled and confirmed appointments, checked patients in

and out, pulled charts, verified insurance coverage, and called in

prescriptions.

. Input clinical notes, demographics, and insurance information

utilizing Practice Fusion EMR software.

Nora Public Library, Indianapolis, IN 2011 - 2013

Librarian Assistant - Volunteer

. Provided information on the Summer Reading Program.

. Registered participants, logged information into computer system, and

maintained inventory.

YMCA, Indianapolis, IN 2011 - 2013

Receptionist - Volunteer

. Greeted members in a friendly and professional manner.

. Attentively and promptly responded to member needs.

. Answered inquiries, maintained desk area in a clean and organized

manner, and helped with special events.

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