Customer Service Sales

*** ******* ****** 585-***-****

LATESHIA R. NEAL

Rochester, NY 14611 *************@*****.***

EMPLOYMENT

Jr. Sale s Repre s entative YPC Media 10/2014-03/2015

• Strategic B2B Outbound customer

service sales

• Products included online social

media marketing (Google Ad words,

Yellow Page City.com, Service for

BBB members)

• Monthly goals starts at $10,000 then

increase by $5,000

Customer S ervice

Ryder Inbound Program

• B2B inbound customer service

• logistics and sales Concentric Corp. 10/2012- 03/2014

Ryder Outbound Program

• Targeted B2B outbound calls

• Goal 18 dials per hour;

• Consist hitting goal above a 120%

Enerpath Appointment Setting

• Top Preformed for QA, Attendance

and daily goals

CA Technology Sales Program

• Generated sales leads 3 core sale

surveys a day for goal

• Strategic B2B sales leads 16 dials

per

• Targeted company product list local

and international

• Products included Windows, Servers,

Clusters, Data Comp, Data Base

IT Help Desk Ellucian Co. 06/2014-

• password reset 7/2014

• customer service

(Short term

• active directory password reset

• interactive banner production contract)

Customer Service/ Tier 1 Xerox Co. 06/2013 10/2013

• Verizon Wireless Customer Service/ Sales

• Inbound calls taking calls to help process payments, trouble shooting, tech issues, Adjustment to accounts for credits and

corrections

Administrative/Receptionist Urban Choice Character School 04/2012

02/2013

• Responsible with handling phone system/taking messages and operation the page system

• Responsible for filing all paper work, Handle mail room

• Keep track of all attendance and early dismissal’s

• Assist with answering multiple phone lines, File paper work and prep parent information forms

• Provide assists with 1:1 melt downs

EDUCATION

Roche ster, NY J o s eph C. Wilson Magnet High Fall 2001 – June 2004

• Regents Diploma in Computer and Science Information, June 2004. GPA: 3.0

Rochester, NY Monroe Community College

Fall 2009 May 2011

• Undergraduate Coursework: Education (Grades 1-6) English 101;Childhood Development; Language; American

History; Science; Math II.

TECHNICAL EXPERIENCE

Projects

• Linux/Unix: Group Management, User Management, software update. User/Group Permissions Management.

• Window server 2012: Active Directory installation. Domain Controller installation, DHCP, Organizational Unit Creation,

User/Group Creation. Group Policy

• VMware: VMware EXSI 5.5, VMware Workstation and VMware Player

• Device management: Configuration of local user database, Password recovery operation and (Telnet and SSH), Remote

access configuration, IOS upgrade and backup, configuration file Backup and IOS recovery. SDM, CCP, ASDM

• More than 7 years’ successful experience in customer service and support with recognized strengths in account

maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures

and systems to avoid problems in the first place. S YNOPSIS OF ACHIEVEMENTS

• Familiar with Microsoft office suites, Internet and E-Mail

• Excellent communications and Organizational skills

• Reliable, dedicated/hard working employee always willing to learn new things

Interest and Awards

Faith Temple Church Member Present, Using Life Images (Picture Modeling) WMHS Rochester, NY High Honor Roll

2001-2004, Volunteer in community events fund raising like for Haiti’s and many more.

Contact this candidate