Quality Analyst

CURRICULUMVITAE

S.Gowtham

Mobile No:978-***-****

E Mail ID :*******************@*****.***

OBJECTIVE

To find a challenging position, which compliments and expands my competencies, skills,

education and experience in corporate world. To work with sincerity and hard work and

thereby contributing my best to attain the organizational objectives.

PRECIS

A BSC(Computer Science) Graduate . An effective communicator with excellent

relationship building & interpersonal skills.

IT PROFICIENCY

Microsoft Office - Word, Excel, PowerPoint, Internet search engines.

Languages Known-Basics of C, C++,VB

HOBBIES AND STRENGTHS

Interested in travelling, playing games, listening to music, interacting with people.

Versatile team player with good communication and interpersonal skill, ability to work

independently to source business, adjustable and quick learner.

SKILLS

• Quality Control

• Document Control

• Quality Assurance

• Software Quality

• Quality management system

• Quality Audit

• Customer communication handling

• Reports preparation

• Customer Service Skill

• Good logical and analytical skills

WORK EXPERIENCE

Company Name : Amulya Infotech india Pvt. LTD

Designation : Quality Analyst

: 9th January 2012 – 18th April 2015

Duration

Responsibilities:

Analyzing Skill level of the techs by monitoring their work and initiate training

accordingly.

Auditing tickets, chats and calls as per the quality guidelines and parameters.

Live Monitoring the help desk.

Monitoring regular updates by techs.

Preparing Quality reports on monthly basis.

Preparing confirmation & yearly review reports of the techs as and when required

by Management or Manager.

Conveying the positive and negative response from the customer’s to the senior

management and employees.

Cross checking the works done by Junior Quality Analysts and providing feedbacks

for the same.

Prepared and maintained ISO audit observation reports.

Providing inputs on Shift and client assignment for the team to QH.

Collecting and submitting process measures of core department on a monthly

basis and notifying QH when there is negative trend identified

Preparing the annual plan and schedule for Internal Quality Audits

Verifying Corrective Action Reports and Preventive Action Reports

Coordinating with management during ISO 9001:2008 certification and

surveillance audits

Preparing and revising the QMS documents (namely Quality Manual, Quality

system procedures and other documentations).

Preparing Management Review Meeting schedule and coordinate Management

Review Meetings.

Communicating with the Management Representative on Quality issues / Non-

conformities & Audit reports.

Review of Quality policy periodically.

Time to time review of all the functions, to check the effective implementation of

Quality Management system.

Worked with management and process owners to establish the requirements and

successfully. implement and maintain the company’s QMS.

Working with the MR to show the commitment towards QMS.

Controlling the access to all QMS documents, routines, and practices.

Monitoring of Quality objectives.

Company Name : SevenTech Software Services

Designation : Business Development Executive

Duration : 28th July 2010 – 6th Jan 2012

Generating new Leads

Met new customers and provided the required details about business aims, including costs

and sales.

Maintain and develop existing and new customers through appropriate

propositions and ethical sales methods.

ACADEMIC

S.No Course Institution Year Percentage

1 SSLC Little Flower Matriculation 2005 65 %

Higher Secondary School,

Sathyamangalam

Higher secondary 12th

2 Saru Matriculation Higher 2007 80%

Secondary

School,Sathyamangalam

3 Bachelor of Computer SrikrishnaArts and science 2010 55%

science college, Coimbatore

LANGUAGES KNOWN

S. Language Read Write Speak

No

1 Tamil

2 English

PERSONAL DETAILS

Date of Birth: 23-Oct-1989 Gender: Male

Father Name : Occupation : Business

S.P.Shanmugasundaram

Marital Status: Single Religion :Hindu

Present Address: 78,Maruthakutty Street, K.K Pudur (post),Saibabacolony,

Coimbatore-641038.

.

DECLARATION

I commit that all the information given above are true & reliable according to my

information.

DATE : (S.GOWTHAM)

PLACE: COIMBATORE SIGNATURE

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