Manager Engineer

Résumé: Shawn McHenry

*** ****, *** *******, ** *8213

Mobile: 210-***-**** *****.*******@*****.***

Summary of Qualifications: Hands-on leader of enterprise infrastructure teams with over 30 years of IT experience. Decisive.

Tenacious troubleshooting skills ensure customer issues are eliminated. Built high-performance teams--brought projects in on time,

within budget, and delighted customers. Seasoned change manager with the ability to adapt quickly. Superior communicator with the

ability to work with multi-function staff, executives, technical teams and end-users.

Work History/Experience:

Daily experience with managing, configuring, maintaining and troubleshooting the following

platforms/applications/protocols/technologies: Cisco ASA 5505-5540 & FWSM, TACACS+, Cisco Nexus 7K/5K/2K, Cisco Aironet

Access Points, Cisco Wireless LAN Controllers, WLAN, RADIUS, BGP, EIGRP, MPLS, LAN Switching, Cisco IOS, JUNOS, IPSEC

VPN; Cisco Catalyst 4000 – 6500 platforms, Juniper J4350/M7i routers, Cisco 1700 -7500 routers, Cisco Unified Communications

Manager, Microsoft Lync, Solarwinds Orion Network Performance Manager/Network Configuration Manager, IP Address Manager,

Palo Alto PA-4060, Juniper Netscreen Firewalls, Juniper Secure Access Appliances, Active Directory, DNS, DHCP, LDAP, Service Now,

MobileIron, Fireeye NX4400, VMware, MS Windows Server, Active Directory, MS Exchange, EMC VNX.

December 2013 – March 2015: Broadway Bank, San Antonio Texas

Senior Systems Engineer, Communications –

- Responsible for Enterprise Mobility Program - reduced overall mobility billing by 10%

- Managed Mobility Device Management system – ensured security of over 200 bank and employee owned mobile devices (mobile

phones/tablets)

- Negotiated 3 year contract with carrier – decreased data/voice and mobility expense by $267,000 over 3 years

- Ordered/Disconnected voice and data services as well as mobile devices/services

- Accomplished vendor management with numerous outside agencies

- Participated in yearly Business Continuity Plan – ensured functionality of critical systems in case of catastrophic failure at Main Data

Center

- Provided VoIP services to 40 banking centers throughout south Texas as well as 85 Call Center agents

- Migrated banking center phone systems from antiquated Nortel phone system to Cisco Unified Communications Manager

- Revamped Mobility Device reimbursement policy – Eliminated manual reimbursement and recouped 15 man-hours/month

- Implemented VPN backup at banking centers –Provided uninterrupted voice and data services.

1999 to July 2013: Clear Channel, San Antonio Texas

Director, Infrastructure Operations –

- Instrumental in developing Enterprise Unified Communications and Collaboration standards.

- Ordered new telecom services, verified billing & processed carrier disputes as well as disconnecting unneeded telecom services.

- Integral part of ongoing integration efforts during post-acquisition mergers --Developed cost effective strategies to ensure connectivity

- Led fast paced LAN/WAN team supporting 35,000 media company users with varied requirements – Responsible for day-to-day

operations of the global network.

- Managed network infrastructure for consumer facing web farm (4500 domains) in support of iHeart Radio and individual station web

presence.

- Single contact for SSL certificate purchases – Negotiated enterprise deal reducing costs by over 40%

Associate Director, Communications Services –

- Led 8 person team ensuring Enterprise network connectivity for 30,000 users in 49 countries.

- Orchestrated disaster recovery strategy for critical applications – ensuring business continuity.

- Developed 3-year tech refresh program to replace aging equipment reducing network outages due to failed equipment.

- Managed vendor relations to include negotiating purchases and contracts for technology products, services and maintenance.

- Managed, designed and implemented campus, building, datacenter and enterprise networks for a fast paced media company.

Senior Network Engineer –

- Conducted quarterly fail-over testing to ensure high availability solutions performed as expected.

- Re-engineered existing network infrastructures--installed up-to-date routers, switches and cabling systems

Manager, Exchange Systems –

- Led 6 person team providing business critical messaging to over 30,000 worldwide users, spanning over 1300 email domains.

- Migrated from disparate email systems (Exchange 5.5/Groupwise) to Exchange 2000.

1984 to 1999: United States Air Force -

Computer technician in Oklahoma, Portugal, California, and Texas

- Mainframe computer operator on Unisys 1100 and 2200 series

- Held Top Secret security clearance – Currently inactive

- Small Computer repair supporting base requirements

- Network engineer

- Microsoft Exchange administrator supporting 3000 USAF recruiters globally.

Professional Certifications, Education & Training:

• Certificate - VMware Certified Associate – Data Center Virtualization (VCAD510) – May 2015

• Broadway Bank Employee First Leadership – 2014-2015 (year long management/leadership course)

• FireEye Administration - 2014

• Certificate – Cisco Certified Entry Network Technician (CCENT) – July 2014

• Certificate - Multiple current CCNAs (Routing & Switching/Security/Voice). Expired Feb 2014

• Certificate - CompTIA Network+ and Security+ (2010)

• Data Center Networking with the Cisco Nexus 7000 (DCNX7) & Cisco Nexus 5000 (DCNX5) – 2011

• Installation, Configuration & Management – Palo Alto Firewall - 2010

• Advance Troubleshooting – Palo Alto Firewall - 2010

• Configuring Juniper Networks Secure Access: 2007

• Implementing Netscreen Security Manager: 2006

• Configuring and Managing the Cisco Firewall Services Module: 2006

• Building Scalable Cisco Internetworks: 2005

• Cisco MDS 9000 Configuration and Troubleshooting: 2004

• Cisco Aironet Wireless Fundamentals: 2003

• Cisco Call Manager Fundamentals: 2002

• Implementing and Managing Exchange 2000: 2001

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