Customer Service Management

Location:

Posted:

May 27, 2015

Robert Lizotte

**** **** *** ● Kenosha, WI ***40

262-***-**** ● E-mail *******@*****.***

Articulate, results-oriented professional seeking employment in a career level position offering

practical experience and challenging opportunities for advancement and growth.

Education

DeVry University – Downers Grove, Illinois

Major: Computer Science

Bachelors of Science Graduate 2012

Dean’s list GPA: 3.43

Technical skills

Programming Languages: Basic C++ and Basic HTML Programming

Application Programming Interfaces: DirectX 9, OpenGL and Win 32/64

Applications and Operating Systems: Visual Studio, Adobe Flash and Photoshop,

Microsoft Office, XP/Vista/2007, Visio and 3dsMax

Employment History

Seamer Operator: BWAY Corporation – Sturtevant, WI 02/14-present

I am currently working as a lead for my area to minimize downtime, troubleshoot workflow and

technical issues, ensure safety standards are surpassed, and ensuring strict adherence to quality

compliance standards for production. Duties also include maintaining open lines of communication

with management, other functions, customers, as well as team members concerning workflow

processes and status. This position often involves taking on a very heavy workflow in a fast paced

and changing environment that I have succeeded in, allowing me to demonstrate exceptional workload

management.

Production Associate: CREE (Ruud Lighting) – Racine, WI 10/10-2/14

Duties include working in a faced paced production team environment that requires constant

communication and interaction with other functions throughout the business, such as safety, quality

control, trainers, management, and outside business contacts such as vendors and customers. My

ability to learn new skills was utilized in this position by management and I was cross-trained in

nearly all production roles throughout the facility. Primary duties included quality control audits,

maintenance of production robotics, and management of shipping/receiving workflow.

Customer Service Associate: Kwik Trip 312 – Kenosha, WI 07/04-11/10

I was accountable for maintenance and staging of product in a retail environment. Cashier and cash

handling duties including end of day closing of register and reconciliation of receipts. This position

involved dealing with customer service complaints and any issues that arose as well as opening and

closing duties as non-management counterpart.

References available upon request