MCP, MCSA, A+, Active Directory Specialist, DHCP, Group Policy (GPO)
Resume:
[pic][pic]
Charlie Dobson
***** ***** ****** 847-***-****
Wauconda, IL 60084 *************@*******.***
Summary
MCSA certified, experienced PC Technician / Desktop Support professional
looking for fun and challenging environment in Desktop Support or Desktop
Engineering capacity.
Professional Experience
CDK Global, LLC (formerly ADP Dealer Services) 03/2014-Present
Tech & Apps Mgmt Specialist II Hoffman Estates, IL
. Monitored incoming alerts
. Acknowledge, triage, correlate, and escalation of trouble tickets
. Worked to meet documented SLAs
. Assisted with Priority Outage Conference Bridge calls, including
timeline of events and contact engagement
. Drive Outage incidents to resolution
ADP Dealer Services, Inc. 11/2010-03/2014
End User Support Analyst II Hoffman Estates, IL
. Managed Windows Server 2008 R2 Minitab Licensing Manager server
. Managed Windows Server 2008 R2 Print Server
. Application packing with WISE Package Studio
. Installing hardware and software systems
. Image PCs and Laptops with Windows XP, 7, & 8
. Maintaining or repairing PC/laptop equipment
. Troubleshooting a variety of computer issues
. Setting up computer security measures
. Configuring computer networks
. Offering technical support on-site or via phone or email
. Identified and documented steps to problem resolution
. Active Directory account creation and management
. Exchange mailbox creation and management
. DHCP reservation creation
. Group Policy Object (GPO) creation, testing, and implementation
DeVry Online 10/2011-11/2011
PC Tech Naperville, IL
. Installing hardware and software systems
. Maintaining or repairing PC/laptop equipment
. Troubleshooting a variety of computer issues
. Image PCs and Laptops with Windows XP or 7
. Offering technical support on-site or via phone or email
Professional Experience - continued
Insight Global/ADP Dealer Services, Inc. 06/2010-10/2011
IT Support Analyst (contract) Hoffman Estates, IL
. Used Microsoft Deployment Toolkit (MDT) to download Windows 7 and
Windows XP images to Lenovo PCs and laptops
. Migrated user data from old asset to new asset using Microsoft Windows
Easy Transfer
. Ensured installation of Sophos Safeguard hard drive encryption
software per security policy
. Troubleshot various hardware/software issues to resolve any issues
users encountered
Accomplishments:
. Worked with a team to deploy over 500 Windows 7 computers company wide
. Led project for successfully deploying over 30 computers in a business
unit
. Assisted in reducing IITS Tier 2 ticket queue down from 1400 to just
over 500 in three months
Global Resources, LTD/JPMorgan Chase & Co. 05/2010
Specialist Northbrook, IL
. Download OS image to new workstations and configured system for users
. Wiped hard drive of the old workstation OS and software using DOD-
standard wipe utility
. Assisted in setting up hardware disposal for old workstations
Sheltering Oak 06/2002-04/2010
Systems Administrator Island Lake, IL
. AD, DHCP, & DNS configuration and administration using Windows Server
2003/2008 R2
. Accu-Care medical database installation and management
. Installed, configured, and maintained security of all servers and
workstations in the environment adhering to Microsoft Best Practices
. Installed and administered IIS 7.0 for company website
. PC hardware and software troubleshooting
Accomplishments:
. Expanded network infrastructure with Cat5e cabling
. Deployed Windows Server 2003 VPN using Routing and Remote Access
. Expanded number of client PCs which increased employee productivity
. Implemented proprietary database backup solution to an offsite
location
. Tested and deployed company-wide Windows 7 Operating System migration
. Awarded first-ever Employee of the Month
Education
ADP Dealer Services Hoffman Estates, IL 12/2012
. Configuring and Administering Microsoft SCCM 2012
. Configuring and Troubleshooting Windows Server 2008 Active Directory
Domain Services 6425C
. Configuring Windows 7 70-680
CompTIA A+ 04/2010
Certificates achieved:
. CompTIA A+
Coursework Includes:
. CompTIA A+ Essentials 220-701
. CompTIA A+ Practical Application 220-702
ComputerTraining.edu Schaumburg, IL 09/2007-03/2008
Certificates achieved:
. MCP (Microsoft Certified Professional)
. MCSA (Microsoft Certified Systems Administrator)
Coursework Includes:
Microsoft Windows XP Professional Microsoft Windows Server 2003 Network
70-270 Infrastructure 70-293
Microsoft Windows Server 2003 Microsoft Windows Server Active Directory
Environment 70-290 Infrastructure 70-294
Microsoft Windows Server 2003 Network Microsoft Windows Server 2003 Active
Infrastructure 70-291 Directory and Network Infrastructure
Microsoft Internet Security and 70-297
Acceleration Server 2004 70-350
Technical Skills
Microsoft Windows XP/Vista/7/8/8.1 Pro Ethernet, token ring, routers, switches,
installation and configuration hubs, network cabling, firewall, fault
Microsoft System Center Configuration Manager tolerance, network security
application deployment Batch (.BAT, .CMD) scripting
Microsoft System Center Configuration Manager Server Administration and Network
Endpoint Protection Protocols
Windows Network Infrastructure (TCP/IP, Configuring DNS, DHCP, WINS, Routing and
NetBIOS, NetBEUI) Remote access using Server 2003
Microsoft Hyper-V virtual machine creation and Troubleshooting TCP/IP and network
configuration connectivity
Configure Windows Firewall, Remote Desktop, Create LAN IP subnets, IP reservations,
Group Policy Objects and DHCP scope options
Active Directory Domain Services Domain Trust Design and build custom PCs from
configurationMicrosoft IIS installation and components
configuration including FTP, WebDAV, and site PC hardware troubleshooting and repair
binding Microsoft Office 2003/2007/2010
Active Directory Group Policy planning, installation and configuration
creation, and configuration Microsoft Server 2000, 2003, 2008, 2008R2,
2012, 2012 R2 installation and
configuration
Contact this candidate