Quality Assurance Assistant

Sophie Fretwell

** ******** ****, ******, ******* • N6K 1T5 • 519-***-**** • ******.*.********@*****.***

Fanshawe College 2014

Education

Corporate Communications and Public Relations

Wilfrid Laurier University 2013

Bachelor of Arts Degree

Employment Western University, Faculty of Education 2014 - 2015

Business Services Assistant

Provides assistance to all areas of the B usiness Services

Unit (unit includes IT support, Mar keting and

Communications team and Instructional design team)

Content writing for website

Assists with online marketing and recruitment campaigns

for Teacher Education and Graduate Education programs

Assists with event planning, such as Faculty Retreat and

department events

Answers i ncoming calls, emails, and direct queries

appropriately

Provides scheduling and administrati ve support to the

Director

Assists students and faculty with technical issues (eg,

OWL, convergence, navigating website)

Inspiratica 2014

Intern

Administrative support to Company President

Content writing and SEO writing

Assisted with creation of online marketing campaigns and

content for online advertising and promotions

Research projects

Web design and updating

East Side Mario’s 2009-2014

Bartender and Server

Dooly’s 2008-2009

Bartender

Summary of Microsoft Office (Word, Excel, Powerpoint)

Proficiency with Adobe software products ( Indesign and Photoshop)

Skills

Experience using Drupal, WordPress and MailChimp

Excellent verbal and written communication skills

Creative writing skills

Research skills

Strong presentation and public speaking skills

Ability to work under pressure, prioritising tasks to meet deadlines

Analytical skills

Creative thinker

Attention to d etail

Ability to build strong relationships and work collaboratively as a team

member

Event planning skills

Content writing

SEO writing

Quality Assurance Testing

Experience with a variety of social media platforms

Broad range of computer experience, installing software programs,

rebuilding machines, reimaging machines

Experience with printer setup and repair

Available upon request

References

Contact this candidate