Systems Engineer

C HRIS M ORGAN

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SYSTEMS ENGINEER

Information Technology

PERSONAL BRIEF

As an IT professional spanning 15 years in the industry, I have developed an extensive background working with

computer networks and communications technologies in various sectors. From small to large enterprise environments

as well as healthcare, education, and government, my aim has been focused in the application and server virtualization

space on Windows and Linux-based platforms, with a strong commitment to improving productivity and the user

experience. Prior to a short engagement at ExtraHop, I had spent the last 5 years developing and supporting IT solutions

in Perth, Western Australia. With my skills and experience abroad, I am seeking to re-enter the market in Atlanta and

collaborate with a capable team of IT professionals towards a common goal.

AREAS OF EXPERTISE

Application Delivery Problem Management

Data Analysis Service Management

Datacenter Virtualization Solutions Design

Linux Server Administration Technical Documentation

Network Security Windows Server Administration

RELEVANT EXPERIENCE

EXTRAHOP NETWORKS SEATTLE, WASHINGTON

SOLUTIONS ARCHITECT 2014-2015

Designed and implemented ExtraHop product deployments to maximize time-to-value and ensure ongoing positive

technical outcomes.

Analyzed customer network topologies and application stacks; developed strategies to acquire high-value data from

the wire.

Conducted root cause analysis of high-profile technology problems and advised customers on their resolution.

Developed customized data analysis and visualizations to monitor changing technical and business conditions in real -

time.

Conducted hands-on learning sessions with key customer personnel.

Career Highlights:

Assisted in the development, testing, and deployment of a Citrix solution bundle designed to enable end-to-

end visibility of the entire application and desktop delivery chain in a production Citrix environment.

KINETIC IT, DEPARTMENT FOR CHILD PROTECTION PERTH, WESTERN AUSTRALIA

SYSTEMS ENGINEER 2012–2014

Supported and managed a VMware vSphere 5 datacenter with Operations Management consisting of approximately

500 Windows and Linux virtual machines and appliances.

Provided operational maintenance and Level 3 support for a Citrix XenApp 6.5 farm consisting of over 800 users at

branch offices across the state.

Responsible for managing the entire Active Directory environment consisting of thousands of users and computer

objects, including DNS, DHCP, Exchange, File and Print services, IIS, and Group Policy Management.

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Submitted proposals and recommendations for potential infrastructure improvements that would provide additional

value to the business.

Coordinated and implemented technical requirements for a number of ongoing appl ication and infrastructure

projects.

Adhered to standard ITIL processes in the fulfilment and management of change orders, problem incidents, and

service requests.

Created work instructions and documentation for Level 2 administrators and Service Desk staff.

Career Highlights:

Designed and implemented the department’s first XenDesktop 7.5 VDI and StoreFront solution for a planned

migration; hosted the infrastructure on Windows Server 2012 machines and deployed a collection of Windows

desktops and servers using a combination of Provisioning Services and Machine Creation Services.

Assigned as Technical Lead to a project for the design and implementation of a remote access solution using

Citrix NetScaler 10.1 for application delivery and VPN services with the use of mobile devices.

Successfully migrated and consolidated the department’s XenApp server farm from standalone hosts on local

storage to a Fiber Channel SAN-connected vSphere cluster. This resulted in increased scalability, significantly

reduced disk latency across the farm, and ultimately provided a better experience for all Citrix users.

Conducted an audit of the server environment and oversaw the decommissioning of over 50 physical and virtual

servers which were either end-of-life or out-of-service.

Contributed my Linux skills to an ongoing and long-term project plan for migrating all core application and

database services hosted on Solaris systems to Red Hat Enterprise Linux.

BASSCOM PTY LTD PERTH, WESTERN AUSTRALIA

SYSTEMS ENGINEER 2010–2012

Provided management, administration and ongoing support of IT and commu nications infrastructure for small and

medium-sized businesses.

Installed, configured and supported virtualization platforms such as Citrix XenServer and VMware vSphere.

Designed and implemented Windows server environments, Citrix XenApp, and Citrix XenDesktop.

Supported a wide-range of desktop and mobile devices including PCs, thin clients, and tablets.

Provided proactive management of IT infrastructure and services.

Career Highlights:

Lead Engineer on an on-going government contract with the Department of Commerce to provide support for

their datacenter environment.

Deployment of the first hosted XenDesktop 5 virtual desktop solution for the company with WAN acceleration.

Migration of company CRM and Managed Services platform to new and more cost-effective solutions.

Deployment of datacenter infrastructure with multi-tenant support to provide hosted Exchange and application

services to clients.

NATIONAL CORPORATE CONSULTING GROUP PERTH, WESTERN AUSTRALIA

NETWORK ENGINEER 2009–2010

Developed custom client-server solutions utilizing Citrix XenServer, Windows Server 2008, and Exchange 2007.

Designed and deployed a virtual lab solution for students at public schools utilizing Microsoft Virtual PC to create an

isolated environment for students to complete their IT courses without restrictions.

Performed full audits of an organizations IT infrastructure and drafted written proposals and recommendations.

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Improved upon the company’s internal SOE by introducing Windows 7 and new deployment technologies.

Managed and controlled an internal SharePoint database and deployed a third -party web-based document

management system using CMS tools.

Implemented an offsite backup solution internally which was later offered to clients as a service.

ST. NORBERT COLLEGE PERTH, WESTERN AUSTRALIA

DESKTOP SUPPORT ENGINEER 2009

Involved in the deployment of a new wireless network consisting of two-dozen Cisco access points, which included

connecting clients and troubleshooting the network during the initial testing phase.

Staged and deployed approximately 150 MacBooks for staff and classroom use and joined the computers to the Active

Directory environment.

Imaged Windows workstations using Altiris deployment tools.

Fully documented and revised installation and configuration procedures.

Maintained Active Directory users and computers on a Windows Server 2008 platform.

Configured and supported applications such as Cisco VPN, Office 2007, and MYOB.

MCKESSON CORPORATION ATLANTA, GEORGIA

SYSTEMS SUPPORT ANALYST 2005–2007

Remotely monitored and maintained Windows and UNIX systems.

Supported secure remote access and SAM applications such as Cisco VPN, pcAnywhere and Permeo.

Acted as the primary technical contact for managing and assigning RSA SecurID tokens for VPN access.

Liaised with major telecommunications vendors such as AT&T to setup Extranet Data Lines and troubleshoot

connectivity issues of existing lines.

Reassigned to the Citrix/Network support team to provide application support and maintenance of the Cit rix

Presentation Server environment.

Provided assistance to the Network Engineers by remotely monitoring Cisco and Nortel network infrastructure and

generating reports based on analysis of log files.

CONVERGENT MEDIA SYSTEMS ATLANTA, GEORGIA

TECHNICAL SERVICE COORDINATOR 2004

Managed client accounts using Clarify CRM software.

Escalated complex technical issues to the Network Engineers.

Supported a wide range of communications technologies in telephony, IP networks, and satellite uplinks.

THE COCA-COLA COMPANY ATLANTA, GEORGIA

CUSTOMER ENGINEER 2000–2003

Initially part of a team to relocate hundreds of workstations and infrastructure from branch sites to the main campus

site in Atlanta.

Connected workstations, tested network connections, installed network printers, and provided end-user support to

relocated employees.

Staged and imaged laptop and desktop workstations with Windows 2000 and Novell NetWare client software using

new Windows 2000 deployment tools such as RIS.

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EDUCATION AND CERTIFICATIONS

CITRIX CERTIFIED ADMINISTRATOR, XENAPP 6.5

Dimension Data, Perth, Western Australia – 2013

ITIL FOUNDATION, V3

Kinetic IT, Perth, Western Australia – 2012

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR

SEEK Learning, Perth, Western Australia – 2008-2009

NETWORK SECURITY SYSTEMS DIPLOMA

The Chubb Institute, Atlanta, Georgia – 2003-2004

COMPUTER INFORMATION SYSTEMS

Georgia State University, Atlanta, Georgia – 1999-2000

HIGH SCHOOL

Chattahoochee High School, Atlanta, Georgia – 1995-1999

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