Customer Service Manager

Donna Cevasco

***** ** **** ***** *****, Florida 34481,

352-***-****

*************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile

More than 28 years’ successful experience

in customer service and support with

recognized strengths in account

maintenance, problem solving and

trouble shooting and support staff.

Can navigate more than 7 screens

Experience as a home agent and call

center customer service billing, account

service troubleshooting.

Possess solid computer skills.

Excellent working knowledge using

windows and Mac systems; Microsoft

Excel, Microsoft word.

Ability to train, motivate, and supervise

customer service employees.

A team player, acknowledged as “Total

Quality Customer Service Professional.”

Customer service home agent

Synopsis of Achievements

Recognized for controllable truck rolls,

awarded.

Employment next page

Employment

Sutherland Global Services Dial America Marketing Ocala, FL

Feb 2011 march 2014 Dec 2009 Oct 2010

Work as a at home agent. internet tech

support and all areas of customer care. Inbound calls from Wells Fargo customer

account inquires customer account care,

goods and services information, also up

selling.

Outbound calls for MADD.

Sears Coral Spring Florida

Customer Service Manager September

2006 October 2009

Contact this candidate