Support Desktop
Resume:
KIRK JORDAN
Chicago, IL *****
********@*******.***
SUMMARY
PC, MAC, Workstation laptop configuration deployment and support
Hardware, Software, Applications Break fix support
Win 7, 8, Maverick
Microsoft office, 2010, 2013, Office 365
Outlook, Lotus Notes, OWA
AV Video Conferencing Support
Active Directory, VDI, VMware
Cisco, Avaya, Mitel VoIP phone support
Mobile support; Droid, IPhone, Blackberry
MDM, Air-watch, Mobile iron support
PowerShell SQL,
Bloomberg, Reuters,
VPN, Citrix, SharePoint
Windows Servers 03, 08, 12, r2
SCCM Admin 2012, r2 certified
A+, N+, MOS certified
Excellent Oral and written communication skills
EXPERIENCE
Roosevelt University (Contract Fahrenheit)
Feb 2015- May 2015
AV Tech/Desktop Support tech
Provide IT support to Student, staff, faculty, also provided AV support for conferences, Student events
Assisted in setting up outside events including NFL Draft 2015
Law Bulletin (Contract Advantech)
Mar 2014-Oct 2014
Sr. Desktop Support Analyst
Provide PC MAC desktop support to staff and executive’s. Poc for escalations, vendor mgmt. level 3
Infrastructure support and backup, Windows Server and Sccm admin. Win 7. Office 13, 365
TransUnion (Contract Capgemini)
Jan 2013-Mar 2014
Desktop Support lead
Pc,Mac,Laptop, desktop, VDI, Migration, configuration, deployment and support
Win 7, SCCM, AD, MSO 2010 VMware, VDI console admin, desktop and mobile phone support Avaya
Bes, MDM Air watch account creation IPhone, droid Blackberry support, provided VIP exec support
SharePoint support, VPN Citrix, Remote access Unicenter call tracking system
National Lewis University (Contract Veredus)
June 2012 – Dec 2012
Desktop Support lead
Provide support to Students, Faculty and Staff using Vista, XP win7 an Snow leopard
With issues related Microsoft Office 2010, SharePoint. Citrix VPN. Laptop, Mac and PCs. Provided Executive level
support
Kellogg (Contract Addison Search)
June 2011-June 2012
Desktop Support Analyst
Provide technical support to end users from Corporate to Distribution Centers worldwide
Duties supporting handheld order devices - CNC3, resolving issues related to orders, inventories & plant operations
Supporting technologies SAP, Active Directory, XP, Windows 7,Citrix VPN, Office2003,2007,2010, iPhone &
Blackberry as well as desktop and laptop support while maintaining SLAs using ITSM ticket tracking system
FDIC (Contract Unisys)
April 2009 – May 2011
Helpdesk Tier II Desktop Support
Provided technical support for LAN, wan, VPN, desktop and laptop user issues provided support to site locations
Worked un-supervised, maintained multiple projects while providing support using Remedy, which included Password
Resets, Voicemail and VOIP phone installs, Provided Executive level support, Also supported iPhones, I pads,
BlackBerry devices.
University Chicago Medical Center (Contract RL Canning)
Feb 2009 to April 2009
Help Desk Support Analyst
Provided support and troubleshooting of hospital applications Citrix, Epic, Outlook 07, Oracle, and Kronos. PC and
Mac OS XP. Panther 10.4 Performed Active Directory (AD) account creation and maintenance, Password resets,
Provided Executive level support
University Illinois Chicago Hospital (Contract-Kaizan Technology)
May 2008 to Nov 2008
Help Desk Support Analyst
Provided primary desktop support, and troubleshooting of firm-used applications SharePoint, Epic, Citrix and On Base
Performed Active Directory (AD) - account creation and maintenance, Created email accounts for new users
Performed server duties including maintenance and tape backup procedures Support of XP and Outlook calendaring
function Troubleshooting of MS Office Suite via phone and deskside PC Imaging/Cloning and system hardware and
software updates
Robert Half Technology Chicago IL (Various Contracts)
January 2006 - May 2008
Desktop Support Analyst Provide support and troubleshooting of applications such as Outlook 07, MS Office Suite
and Docs Open Supported users in creating styles, TOA, TOC of legal docs (Comparite, Right Fax, Delta view,
Hummingbird DM) Supported Blackberry, Internet Explorer, SMS, Citrix create Active directory (AD) accounts using
Remedy and XP remote assistance Tech duties break fix, HP printers, installs and configurations
Support of XP and Outlook Troubleshooting of MS Office Suite via phone and desk side also Imaging system
hardware and software
Raymond James Financial- Southfield MI (Contract K-Force Staffing)
January 2005-December 2005
Desktop Support Specialist
Installed VPN in all RJF Branch and satellite offices - approx. 2500, also performed computer updates and reviews,
provided 2nd level backup helpdesk support for XP users via LANDesk support (remote).
Outlook Troubleshooting of MS Office Suite via phone and desk side
PC Imaging/Cloning Setup of new desktops and laptops including troubleshooting
Software configuration/maintenance including upgrades
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