Customer Service Manager

Renee S. Davies

**** **** ***** ** ******* Beach CA 92660 678-***-**** **************@*****.***

Objective

Seeking a position which will allow me to utilize my customer service skills,

positive attitude, ability and experience to ensure the company's success.

Education

• Edinboro University of PA

• BFA in Art Education 1999

• 3.91 GPA

• Dean's List, Graduated Cum Laude, Student Teacher of the Year

Experience

July 2007 - February 2015

Office Manager Veal Dental Care, Dunwoody, GA

Greeted and prepared patients for appointments, gathered and recorded medical and dental

histories. Prepared and filed insurance claims. Filed patient charts and processed billing and

payments. Managed difficult or emotional patient situations and responded promptly to patient

needs. Led daily huddle and monthly staff meetings. Followed up with patients after procedures.

September 2003 – July 2007

Office Manager/Dental Assistant

Todd Davis, DDS and Dental Associates of Atlanta, GA

September 1999 - September 2003

Satisfaction Manager, Warranty Admin, Service Advisor Nalley Automotive Atlanta, GA

Followed up with customers after service experience, filed warranty claims and maintained

warranty schedule. Scheduled and greeted customers for appointments. Managed team of service

technicians. Communicated with customer and technician while vehicle was in process. Managed

fleet of loaner cars. Processed repair ordered and collected payments.

Fun Stuff

Client Experience Coordinator/Pet Sitter for CutiePaws Pet Sitting Services, Brookhaven, GA

Long Distance Runner, NYC Marathon finisher 2013!

Possible Surfer, now that I live in CA?!

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