Customer Service Representative

Tenisha Ayler

Face-to -face customer service

Detroit, MI

************@*****.*** - 313-***-****

To make useful of an opportunity to utilize my medical assisting/customer service skills while enhancing team

productivity.

WORK EXPERIENCE

Customer service representative

Noblevoice - Detroit, MI - June 2014 to Present

Responsibilities

Answer inbound calls, prescreening, verify/confirm customer information, job search, refer to education

advisor.

Accomplishments

Exceptional transfer percentage.

Skills Used

Excellent customer service skills, teamwork.

Electrotechnician

American Advanced Healing Technologies - February 2010 to May 2013

Face to face customer service with patients while providing care with electrical stimulation

• Monitored front desk/reception area

• Prepared patient's charts/summary reports

Tax Preparer (Seasonal)

Liberty Tax Service - 2006 to 2011

Customer service/Tax preparation

• Distribution of income tax checks

• Setting appointments, data entry, general clerical duties

Assembler

General Motors - October 2005 to May 2008

Assembled transmissions

• Inspection/manual labor

Office Manager

Anointed Hands Plumbing - September 1998 to August 2005

Recordkeeping/calculated and disbursed payroll for 3-5 employees

• Scheduled appointments/cancellations

• Filing, data entry, clerical duties and overall supervision of small business office

Customer Service Representative(Temp)

Pepsi-Cola - June 1997 to July 1998

Provided customer service via inbound calls/complaint resolution

• Filled new orders/maintained regular orders for syrup and pop products

• Relayed order information to 50+ drivers for delivery

Customer Service Representative

Ford Motor Company - August 1996 to May 1997

Provided customer service via inbound calls for a multitude of Ford retirees

• Relayed information for retirement buyouts

• Performed calculations, data entry, troubleshooting, occasional supervisor calls

Skills

Proficient in Microsoft Office, data entry, exceptional customer service, general clerical duties.

EDUCATION

Institute/Medical Assisting

Everest Institute - Detroit, MI

April 2009

John F. Kennedy High School - Silver Spring, MD

January 1986

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