Medical High School

Allissa Castellon

Administration Intern

Alma, MI

********@*****.*** - 989-***-****

WORK EXPERIENCE

Administration Intern

Masonic Pathways - Alma, MI - January 2015 to April 2015

Developed key performance indicators (KPI) and created a process to pull data to assess KPIs

• Collaborated with information system (IS) to learn how to connect data

• Educated executive and senior director staff on how to access reports

• Completed operational requirements by scheduling and assigning administrative projects

• Resolved administration problems by coordinating preparation of reports and analyzing data

• Maintained professional and technical knowledge by attending required education trainings

• Conducted staff education trainings

• Participated in internal and external team meetings, took minutes and provided status updates

• Assisted with projects and assumed responsibility for the development and promotion of specific projects

• Served and protected Masonic Pathways by adhering to professional standard, policies and procedures

Medical Receptionist

Great Lakes Surgical Associates - Alma, MI - October 2009 to December 2014

Welcomed and greeted patients in person and on the telephone

• Answered the phone using polite and proper telephone etiquette

• Managed cash drawer along with receiving patient payments

• Protected patient's rights by maintaining confidentiality of personal information

• Scheduled interviews and finished with follow up calls

• Registered new patients and kept existing patients demographics updated

• Maintained patient accounts by obtaining and recording personal and financial information

• Trained staff on HIPPA guidelines

• Verified patient's insurance

• Optimized patients' satisfaction and provider time by scheduling appointments

Ice Cream Server

Frosty Cone - Saint Louis, MI - March 2007 to September 2009

Welcomed and greeted customers

• Ensured that orders were repeated for accuracy

• Operated cash register to process payments

• Stocked store supplies and sanitized work and customer areas

• Accommodated customers' needs and wants

• Assisted in taking and preparing orders for customers

EDUCATION

Bachelors of Applied Arts in Health Administration

Central Michigan University - Mount Pleasant, MI

2012 to 2015

Medical Training

Alma High School - Alma, MI

2009

ADDITIONAL INFORMATION

Goal driven, compassionate and accountable professional with 6 years of related hands-on experience in a

fast-paced office setting.

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