Customer Service Assistant
Resume:
Kimberly Shaw
Thorndale, TX 76577 ********.********@*****.***
Qualifications Excellent written and verbal Over 10 years supervisory
communication skills and administrative support
experience
Two years’ experience in a technical B.A. in English
support role
Professional Three Way Events Round Rock, TX
Experience Executive Assistant April 2013 – August 2014
Managed the interviewing, hiring, and on-boarding process (including conducting interviews,
running background checks, making formal employment offers, and orienting new hires) for
entry-level job applicants for security, assistant, and laborer positions.
Executed daily financial transactions for CEO including bank deposits and withdrawals,
inventory purchases, and delivering payroll checks.
Directly assisted CEO with procuring bids for new jobs, developing a strategic project
management plan to successfully comply with the clients’ requests, and executing necessary
tasks to ensure viability of the project. Required to adapt to a quickly changing environment
and elevate skills when necessary.
Fidelity National Title San Antonio, TX
Trainer/Instructor June 2007 – July 2009
Hired as an Updater to manage time-sensitive, high-pressure data entry for home-owner
property titles, was promoted in six months to the position of Trainer.
Supervised and trained new-hires in company processes and assisted them in being
successful with their accounts.
Managed high-priority deadlines when newer employees were unable to meet their goals.
Citicorp San Antonio, TX
Customer Service/Technical Support/Team Leader/Supervisor May 2004 – June 2007
Managed a team of supervisors for online banking technical support which included
monitoring customer phone calls to determine employee effectiveness, handling employee
disciplinary issues, and approving PTO, schedules, etc.
American Airlines San Antonio, TX
Customer Service/HR Assistant March 2001 – April 2004
Acted as benefits administrator for an average of 400 employees; managed employee on-
boarding and benefits enrollment.
Managed flight scheduling for passengers using the Saber System and handled complaints
from frustrated passengers.
Education Texas State University August 2012 - August 2014
Bachelor of Language Art –English Major, Psychology Minor
Sigma Alpha Pi (National Honor Society of Leadership and Success)
Austin Community College January 2010 – May 2012
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