Service Active Directory
Resume:
DAVID ROBINETTE
**** ******** ***** ********, ** 20110
*************@*****.***
EXPERIENCE
CACI INTERNATIONAL INC
Help Desk Specialist
TOP SECRET SSBI CLEARANCE Serves as the first point of contact for troubleshooting and resolving issues in UFMS
(Unified Financial Management System) and AMS (Asset Management System) to include Maximo and Momentum
Manages open trouble tickets in HP Service Manager and escalates tickets as appropriate from incident until resolution
unless ticket must be escalated to out of scope. Review and complete required information for resolution, systematic
procedure to search for and document solutions, testing and approval of patches. Ensure appropriate support
procedures are followed at all sites, obtain feedback from government personnel, and propose actions for improvement
when appropriate. Ability to work with high-performance team comprised of functional and application support
developers.
06 / 2014 - 01 / 2015
HEWLETT-PACKARD
Help Desk Specialist
TOP SECRET CLEARANCE Responsible for validating customer entitlement, log case for the purpose of routing or
dispatching an end-user to the proper resources using Remedy Ticketing System Monitor the service event through
completion for compliance. Manage the service requests of DoD customers in the Pentagon, Bolling AFB and Andrews
AFB Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to
customer access (phone) & case management. Participates in projects for process or quality improvements. Works with
escalated customers and recommends actions in post incident reviews. Provides second-tier support to end users for
either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering,
and applications development to restore service and/or identify and correct core problem. Simulates or recreates user
problems to resolve operating difficulties. Expertise in implementing Active Directory Service Created, modified,
deleted, disabled, enabled and unlocked DoD accounts utilizing Active Directory Users and Computers, as well as the
DRA Application (Directory & Resource Administrator). Utilized DEPO (Defense Enterprise Provisioning Online) to
create, and delete DoD users DEE emails
07 / 2013 - 06 / 2014
AMERICAN SYSTEMS
Case Inventory Technician/ Latent Print Technician
Top Secret ssbi Security Clearance Receive shipment and inventory cases.
Must handle, store, package, and have ready to ship all types of evidence and hazardous IED materials as a proper
evidence custodian.
Maintains record system to document and maintain a log of location of evidence and log information on when evidence
is ready to leave facility.
Demonstrate the ability to perform and administer laboratory operations supporting forensic latent print processing in
accordance with established practices and procedures.
An effective communicator in both oral and written products.
Knowledge of law enforcement and DOD forensic methods and practices and be capable of working easily with both
approaches to forensic analyses.
Requires understanding of analysis techniques for recovery and analysis of fingerprint, DNA, Foreign Firearms, and
trace evidence.
Train incoming employees on the DOD procedures and practices
01 / 2013 - 06 / 2013
MANASSAS CITY PUBLIC SCHOOLS EDUCATION FOUNDATION
Substitute teacher
Successfully teach grades K-12
EDUCATION
2009 - 2012
WEST VIRGINIA UNIVERSITY
Bachelor of Arts (BA), Criminology
Phi Kappa Psi
CERTIFICATIONS
07 / 2013 - 07 / 2016
A+
CompTIA License: COMP001020582022
05 / 2014 - 05 / 2017
SECURITY+
CompTIA License: COMP001020720793
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