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Customer Service Insurance Agent

Location:
Valley Stream, NY
Posted:
May 28, 2015

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Resume:

LARAY HARDY 646-***-****

*** * **** **., ***. *D-Brooklyn, NY 11226

**********@*****.***

Financial Services / Insurance Professional

Administrative ~ Financial Advising ~ Customer Servicing

PROFILE

Offering 20+ years of experience in financial sector and recently earned

Insurance Agent License; Bachelor of Arts in Economics

Strong background in financial analysis as well as analytical, periodic and

performance reporting

Dynamic communication, consultation, presentation, and relationship

building skills, with talent for assessing needs and defining and advising

on optimal financial solutions; currently learning Chinese Mandarin as tool

for expanding global market reach

Consistently focused on delivering world-class customer service vital to

building loyalty, maximizing satisfaction and generating repeat business

Motivating, hands-on leader experienced in training and guiding staff;

equally effective in leadership, independent and collaborative teamwork

roles

Proficient in Apple and MS Word along with database/information system

maintenance; able to rapidly learn new systems, software and applications

supporting business operations

Key Achievements

Saved thousands of dollars through strategic management of spread

positions

Earned several bonuses for dynamic performance in securing and managing new

accounts

Recognized with "IBM Service Award" for contributions in reducing costs

CAREER TRACK

ASSISTANT TRADER, CME-New York, NY

1998-Present

Proficiently input and manage trades to maximize financial performance;

manage trader positions, including ensuring positions are properly hedged

and/or flat

Actively consult with customers both on and off trading floor to define and

advise on optimal trade options as well as build and maintain productive

relationships vital to ongoing business production

Contribute industry expertise along with strong leadership skills toward

training and guiding clerks

TRADING ANALYST, Pioneer Futures (NYMEX)-New York, NY

1992-1997

Spearheaded projects providing sales/trading desks with critical tools for

maximizing performance

Expertly compiled and produced detailed monthly analysis reports of asset

allocation, realized P&L performance, market exposure, and trading

entry/exit points along with supporting proprietary stock and portfolio

performance charts as well as created and presented daily performance and

holdings summary reports

Proficiently charted historical data and maintained on-going database of

key portfolio and trading performance metrics

Efficiently analyzed, reconciled and produced quarterly and year-end client

performance reports along with year-end tax packages

Relied upon to ensure accuracy of equity transactions in fund's trading

journal for quality assurance

PARTS ENGINEER, IBM-New York, NY

1987-1992

Contributed sharp business acumen and dynamic customer relation skills

toward managing busy storefront operations to provide quality computer

repair services

Effectively stored and maintained parts to ensure audit-readiness for

accounting department

Successfully implemented strategic parts management practices to reduce

costs while boosting efficiency of operations and improving customer

servicing; tracked broad range of parts to maintain optimal stock levels

based on real-time and projected needs

ACADEMIC BACKGROUND

Bachelor of Arts, Economics w/minor in Sociology, Aquinas College-Grand

Rapids, MI; 1986

All-American Basketball Player ~ All-time leading scorer; led nation in

scoring, 1984-1985



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