Customer Service Technical Support

JON M. DAVIES JR.

Winston, GA ********@*******.*** 770-***-****

INFORMATION TECHNOLOGY SPECIALIST

Self-motivated, reliable, expert. Quickly finds solutions to problems with high level of

technical knowledge. Continually increases skill set and mastery of new software

tools. Excellent background in PC repair, construction, and upgrades.

SKILLS

Communication MS Office Server 2003

Windows 7 PC Diagnosis/Repair MS-DOS

Troubleshooting Comp TIA A+ Quick Learner

Team Builder Customer Service IT Support

EXPERIENCE

Computer Generated Solutions/IBM Dunwoody, GA 2005-2015

Technical Support Representative

Worked with clients to effectively resolve all PC issues

Troubleshooted technical issues for IBM/Lenovo clients in national call center.

Resolved problems in ThinkCenter/ThinkPad PC products.

Presented solutions on live calls, a queue of electronic calls, and with onsite

technicians.

Provided excellent customer service using extensive technical knowledge to

answer/explain and solve all issues.

Self- Employed Douglasville, GA 2003-Present

PC Technician

Highly authorized PC repair consultant; quickly troubleshoots all problems.

Installs and configures Windows 7 and Ubuntu Linux.

Builds and designs custom PCs and conducts hardware upgrades.

Sets up home network programs using DHCP.

EDUCATION/CERTIFICATION

Associate Degree in Computer Information Systems Networking 2004

Chattahoochee Technical College; Marietta, GA

Comp TIA A+ 2003-Current

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