Support Active Directory

DONALD HALE

Carson, California *****

PH: 310-***-**** Email: **********@*****.***

Objective

IT professional looking for a challenging and dynamic position that can utilize his

enterprise IT training and IT skills to contribute to that company’s/department's continued

growth and success

EDUCATION & TRAINING

Bachelor of Science, Business Administration – Information Systems

California State University, Dominguez Hills • Dec 2006

Computer Networking

Maric College (CEI), Carson CA • Oct 2003

CERTIFICATIONS / TECHNICAL SKILLS

Certifications: A+ Cert, MCP, MCSA, MCSE, DCSE

Hardware: MAC, Dell, Gateway, HP, Sony, Panasonic, ASUS, Toshiba, Lenovo desktops,

Laptops, workstations, hubs, routers, switches; printers, network issues,

AV/telecommunication hardware

Software: Windows XP/Server; 7, 8, MAC OS, Active Directory, Exchange 2003-12,

TCP/IP, DHCP, DNS, WINS, MS Office (03, 07, and 10), MS Outlook, Lotus Notes,

VPN, PC Anywhere, Remedy

EXPERIENCE

IT Analyst II, Dec/12 – Present

EUS IT Solutions - Carson, CA

• Provide end-user support in a desktop/laptop/workstation network environment for

clients, Hardware and software support of operating systems and platforms: Windows XP,

7, 8, and Mac OS 10.x, Windows 2003 – 2012, Microsoft Office Suites

• PDA, Tablet, Smart phone support, VPN support

• Active Directory, understand protocols such as TCP/IP,DHCP, and DNS

• Troubleshoot email accounts (Lotus Notes), MS Suites, various applications

• Troubleshooting general network infrastructure problems including networking

equipment, printers, PC/Server hardware, etc.

• Troubleshooting server/advanced network problems with assistance from 3rd level

support

• Coordinating with customers on complex technology-related requests/problems

• Working a great deal with server technologies such as Server 2012, Exchange 2013,

IT Support, Mar/10 – Dec/12

CSC / Vans/VF Services, Cypress, CA

• Provide end-user support in a Windows/Apple environment at Vans Corporate office and

Distribution Center.

• Provide desktop, laptop, MAC installs and repairs; break/fix on printers and bar code

printers.

• Provide support on servers at Corporate and the DC.

• Lead on project at North Face (twice) to upgrade pc’s and bar code printers

• PDA support, VPN Client support.

• Lotus Notes, MS Suites, various applications

• Remedy Ticketing

IT Support, Jul/09 – Mar/10

IBM/ Vans/VF Services, Cypress, CA

• Provide end-user support in a Windows/Apple environment at Vans Corporate office and

Distribution Center.

• Provide desktop, laptop, MAC installs and repairs; break/fix on printers and bar code

printers.

• Provide support on servers at Corporate and the DC.

• Lead on project at North Face (twice) to upgrade pc’s and bar code printers

• PDA support, VPN Client support.

• Lotus Notes, MS Suites, various applications

• Remedy Ticketing

Desktop Support, Mar/08 – Mar/09

IBM / North American Honda, Torrance, CA

• Provide end-user support (at all levels including Executives, Lawyers, and Managers)

in a Windows environment (Win2000/XP) for 3000+ users.

• Desktop / laptop and software installs and repairs

• Blackberry, PDA support, VPN Client support

• Troubleshoot email accounts (Lotus Notes), MS Suites, various applications

• Image drives, Ghost drives, HP printer repair

• Remedy Ticketing

Desktop Support, Feb/08 – Mar/08

Robert Half Technology/Applied Signal

• End-user support in a desktop/laptop network environment (Win2000/XP)

• Desktop / laptop installs and repairs; break/fix (Dell, HP)

• Blackberry, PDA support as well as VPN Client support

• Active Directory; TCP/IP, DHCP, DNS

• Troubleshoot MS Outlook email accounts,

• Troubleshoot servers and patch panel when adding new users or problems

• Image drives and Ghost drives, troubleshoot printers for IP address issues, fuser, and

imaging unit, pick up rollers, NIC card, etc.

Desktop Support, Jun/07 – Oct/07

Apollo Professional / North American Honda, Torrance, CA

• Provide end-user support (at all levels including Executives, Lawyers, and Managers)

in a Windows environment (Win2000/XP) for 3000+ users.

• Desktop / laptop and software installs and repairs

• Blackberry, PDA support, VPN Client support

• Troubleshoot email accounts (Lotus Notes), MS Suites, various applications

• Image drives, Ghost drives, HP printer repair

• Remedy Ticketing

Desktop Support, Jul/06 – Jun/07

TAC Worldwide / Northrop Grumman / North American Honda, Torrance, CA

• Provide end-user support (at all levels including Executives, Lawyers, and Managers)

in a Windows environment (Win2000/XP) for 3000+ users.

• Desktop / laptop and software installs and repairs

• Blackberry, PDA support, VPN Client support

• Troubleshoot email accounts (Lotus Notes), MS Suites, various applications

• Image drives, Ghost drives, HP printer repair

• Remedy Ticketing

Desktop Support, Mar/06 – Jul/06

Robert Half Technology/Little Company of Mary, Torrance, CA

• Provide end-user support in a desktop/laptop network environment (Win2000/XP) for

2000+ users, Hardware and software issues as well as network connectivity devices

• Provide desktop / laptop installs and repairs; break/fix (Dell, HP), swap out HDD, MB,

optical and floppy drives

• Troubleshoot servers and patch panels entry’s or issues

• Blackberry, PDA support as well as VPN Client support

• Active Directory, troubleshoot MS Outlook, PACS

• Magic Ticketing

• Troubleshoot printers, image and ghost drives.

Contact this candidate