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Customer Service High School

Location:
Sterling, VA
Posted:
May 26, 2015

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Resume:

Jenny Truong

**** ********* ****

Centreville, VA 20121

(571) 296 - 6499

acpvwv@r.postjobfree.com

www.linkedin.com/in/truongjen

Objective:

I am an Information Technology graduate from George Mason University. I am looking for a job

opportunities related to information technology, most preferably in information security or software

developer positions, where I may be able to employ my skills in program development based on

customer’s demand.

Summary:

• Have been taken some basic IT courses in high school

• Hard-working, detail-oriented, efficient, and fast learner

• Highly trustworthy, discreet, and ethical

• Work well both with an individual or as in a team

• Technical skills related to Programming and Information Security

• Excellent interpersonal skills, willing to help, listen, and learn

Education:

George Mason University, Fairfax, Virginia

Bachelor of Science in AIT

Concentration: Information Security (INFS) December-2014

GPA: 3.68

Northern Virginia Community College, Annandale, Virginia

Associate of Science in Applied Information Technology

December-2011

Associate of Science in Business Administration June-2012

Chantilly High School – Chantilly, VA

High School Diploma June-2009

Work Experiences:

Costco, Fairfax, Virginia

Club Demonstration Services (Part-time) March 2013 – March 2015

• Interact and deal with so many different customers

• Learn how to promote and sell vendors’ products to club members

• Maintaining and providing comprehensive product information to customers.

• Understanding and demonstrating customer care and high levels of customer service

• Displaying good listening skills to identify customer needs

• Actively supporting and communicating with colleagues, customers and managers

• Providing a safe environment for colleagues and customers.

TJMaxx, Fairfax, Virginia November 2011- February 2013

Cashier (Part-time)

• Handled cash, credit and debit cards and other different types of payment as well

• Excellent verbal communicating with customers

• Provided excellent service in assisting and helping customers to apply or sign up store rewards

programs

Northern Virginia Community College, Annandale, Virginia August 2011-July 2012

Computer Lab Assistant (Federal Work Study)

• Primary responsibility is to provide student support and customer service

• Assisted students and staffs with basic stuffs such as printing, scanning

• Helped students to troubleshoot logging into the computers

• Installed, uninstalled and stayed up to date with campus technologies

• Research for solutions to questions that you are unfamiliar with. Learn to use the power of

Google

• Tutored students and staffs on Microsoft Office basics.

Language Skills:

• Bilingual language: Vietnamese – English

Computer Skills:

• Operating Systems: WindowsXP/7/8, OS X

• Programs/Software: Microsoft Office: Word, Excel, PPT, Access, Photoshop, Forensic Toolkit,

WinHex, Exif Pro,

• Programming Languages: Java, PHP, CSS, HTML

Citizenship:

• US Citizenship

Certification:

• MTA Security Fundamental

References:

1) Michael Mai - IT Director at NaFME

Phone: 703-***-**** (W)

Email: acpvwv@r.postjobfree.com

2) Van H Ho

Phone: 571-***-**** (C)

Email: acpvwv@r.postjobfree.com

3) Thao Phuong Ngo – Account Payable

Phone: 703-***-**** (C)

Email: acpvwv@r.postjobfree.com



Contact this candidate