Customer Service High School
Resume:
Jenny Truong
Centreville, VA 20121
(571) 296 - 6499
*****@*********.***.***
www.linkedin.com/in/truongjen
Objective:
I am an Information Technology graduate from George Mason University. I am looking for a job
opportunities related to information technology, most preferably in information security or software
developer positions, where I may be able to employ my skills in program development based on
customer’s demand.
Summary:
• Have been taken some basic IT courses in high school
• Hard-working, detail-oriented, efficient, and fast learner
• Highly trustworthy, discreet, and ethical
• Work well both with an individual or as in a team
• Technical skills related to Programming and Information Security
• Excellent interpersonal skills, willing to help, listen, and learn
Education:
George Mason University, Fairfax, Virginia
Bachelor of Science in AIT
Concentration: Information Security (INFS) December-2014
GPA: 3.68
Northern Virginia Community College, Annandale, Virginia
Associate of Science in Applied Information Technology
December-2011
Associate of Science in Business Administration June-2012
Chantilly High School – Chantilly, VA
High School Diploma June-2009
Work Experiences:
Costco, Fairfax, Virginia
Club Demonstration Services (Part-time) March 2013 – March 2015
• Interact and deal with so many different customers
• Learn how to promote and sell vendors’ products to club members
• Maintaining and providing comprehensive product information to customers.
• Understanding and demonstrating customer care and high levels of customer service
• Displaying good listening skills to identify customer needs
• Actively supporting and communicating with colleagues, customers and managers
• Providing a safe environment for colleagues and customers.
TJMaxx, Fairfax, Virginia November 2011- February 2013
Cashier (Part-time)
• Handled cash, credit and debit cards and other different types of payment as well
• Excellent verbal communicating with customers
• Provided excellent service in assisting and helping customers to apply or sign up store rewards
programs
Northern Virginia Community College, Annandale, Virginia August 2011-July 2012
Computer Lab Assistant (Federal Work Study)
• Primary responsibility is to provide student support and customer service
• Assisted students and staffs with basic stuffs such as printing, scanning
• Helped students to troubleshoot logging into the computers
• Installed, uninstalled and stayed up to date with campus technologies
• Research for solutions to questions that you are unfamiliar with. Learn to use the power of
• Tutored students and staffs on Microsoft Office basics.
Language Skills:
• Bilingual language: Vietnamese – English
Computer Skills:
• Operating Systems: WindowsXP/7/8, OS X
• Programs/Software: Microsoft Office: Word, Excel, PPT, Access, Photoshop, Forensic Toolkit,
WinHex, Exif Pro,
• Programming Languages: Java, PHP, CSS, HTML
Citizenship:
• US Citizenship
Certification:
• MTA Security Fundamental
References:
1) Michael Mai - IT Director at NaFME
Phone: 703-***-**** (W)
Email: *****@*****.***
2) Van H Ho
Phone: 571-***-**** (C)
Email: ***@****.***
3) Thao Phuong Ngo – Account Payable
Phone: 703-***-**** (C)
Email: ****@***********.***
Contact this candidate