Customer Service Manager

D

ana L. Link General

Manager - Construction Materials

Innovative ~ Operational

Efficiency ~ Safety & Environmental Compliance Expertise

Results-driven, dedicated, and accomplished construction materials

management professional with a proven background in strategic planning,

project management, team building, and operational efficiency for a leading

cement, aggregate, and consumer product building materials company.

Demonstrated ability to identify and focus organizational strengths in

executing company policies, standards, changes in operation, and systems

that optimize productivity and drive revenue. Excellent record of safety

and environmental compliance. Capable of motivating team members to meet

and exceed organizational and individual goals. Exemplary interpersonal

skills used in interacting and building strategic relationships with

stakeholders, associates, executive leadership, vendors, and clients. Areas

of Expertise include:

Strategic Planning & Operations Management Process Improvement

Analysis

Business Development Relationship Building Project Management

Team Leadership Revenue & Profit Growth Risk Management

Professional Experience

TEXAS INDUSTRIES (TXI)/MARTIN MARIETTA ( 1980-2014

General Manager, Construction Materials

Achieved operational efficiency for organization through effective

oversight of the organization's sales and marketing, production, fleet,

distribution, purchasing, land acquisition, business development, QA/QC,

safety, and credit business units. Developed and implemented annual

business, human resource, sales, and profit plans, as well as submitting

capital expenditure budget to executive leadership team. Directed and

coordinated all activities of business unit. Created and presented unit's

business presentations/proposals, including five-year growth plan, and

capital expenditures. Cultivated and maintained relationships with key

customers. Ensured compliance with company's financial and environmental

policies and procedures, as well as adhering to federal and state

regulations, (Sarbanes-Oxley, OSHA, & EPA). Assessed strategic growth

opportunities to expand business opportunities in different market area or

geographic locations. Acquired and retained high-quality talent by

collaborating with HR in identifying and creating attractive compensation

packages and workplace environments.

General Manager, Cement Treated Materials, Dallas, TX, 2008-2014, 1995-2000

Oversaw organization with 17 employees, 3 fixed plants, and 2 portable

plants, generating more than $10M in revenue on volume exceeding 300K tons.

Key Accomplishments:

. Three consecutive record breaking profit years from FY2012-FY 2014.

. Increased revenue by more than 35% and contributed to increased profits

of more than 50% from 2009-2014.

. Achieved an award-winning record of Zero Lost Time accidents during

tenure.

General Manager, Louisiana Aggregate Operations Baton Rouge, LA, 2001-2008

Oversaw state-wide organization with 125 employees and 7 plants, generating

more than $30M in revenue on volume of 5M tons.

Key Accomplishments:

. Increased gross margin 10 fold up to $5,000,000 from FY 2001-2007.

. Shifted focus from production only toward customer service and market-

driven approach with direct coaching, resulting in improved volume,

pricing, revenue, and margins.

. Reduced overhead costs by more than 25%.

. Decreased lost time accidents to zero for more than five consecutive

years.

Dana, L. Link, Page 2

Professional Experience

General Manager, South Texas Ready Mix Operations, Houston, TX, 2000-2001

Oversaw organization with 175 employees, 11 concrete plants, 2 rail

terminals, and 110 concrete trucks, generating more than $45M in revenue

with volume approaching 900K cubic yards.

Key Accomplishments:

. Implemented organizational changes and structure to improve customer

service, teamwork, and operating efficiencies.

. Reorganized and redirected sales team direction, resulting an increase of

more than 20% in volume.

. Implemented new computerized Command-Alcon Dispatch System.

. Improved fleet utilization, resulting in 20% reduction in plant and

delivery costs.

. Reduced lost-time accidents by 80% and employee turnover by 50%.

QA/QC Manager, North Texas Ready Mix Operations, Dallas/Fort Worth, TX,

1990-1995

Managed organizational QA/QC and customer service, including 15 concrete

plants, 175 trucks, and volume of 1.5M CYDS of concrete, Coordinated with

sales and operations teams to ensure unsurpassed quality and superior

customer service. Developed various types of concrete mix designs and

acquired and maintained knowledge of ASTM Standards and ACI Building Code.

Key Accomplishments:

. Controlled architectural concrete for several high-profile projects,

including the award-winning Morton H. Myerson Symphony Center, The

Ballpark at Arlington, and DFW Airport.

Additional professional experience includes: North Texas Ready Mix

Operations, Dallas/Fort Worth, TX, Dispatch & QC Technician, 1980-1990.

Education, Training & Affiliations

Business Management, Western Governors University, Salt Lake City, UT 2016

Associate of Science, General Studies, North Lake College, Irving, TX

Marketing for Professionals, SMU Cox School of Business, Dallas, TX

Advanced Sales Training, Evans Group, Dallas, TX

Concrete Sales Professional Leadership Training, NRMCA, Dallas, TX

National Stone Sand and Gravel Association, Member

American Concrete Institute, Member

National Ready Mix Concrete Association, Member

Concrete and Aggregates of Louisiana, Past Board of Directors Member[pic]

Contact this candidate