Management Sales Finance Training

Soraun Cook

**** ****** ****** *****, ******, DE 19702 302-***-****

*************@*****.***

I am a people-person who possesses the uncanny ability to seduce solicitations from

qualified prospective customers in an ethical and courteous manner maintaining company

guidelines & policies. Case in point, as the Finance and Sales Manager for Deals-R-Us I

surpassed profitability projections by a minimum of 15% for 3 consecutive quarters and

maintained a 97% Customer Satisfaction Rating my entire tenure.

People friendly, approachable, and dedicated to a high level of professionalism.

Experienced in cost containment through closely monitored purchasing,

forecasting, and administrative tools.

Technically adept and able to learn quickly. Proficient in Windows, Microsoft

Word and Excel, Microsoft Outlook, Labor Pro, Inventory Manage Software.

I am also an effective leader, trainer and educator who communicates simple to complex

material to audiences diverse in size, gender, age… in a palatable, intriguing and

appropriate manner. Proof positive, as a substitute educator for Kelly Services I have

administered Daily Lesson Plans to a diverse student body and maintained a 100%

Satisfaction Index my entire term.

Strong concept, organization, and management skills in operational procedures,

inventory/supply procurement, staffing, training and safety programs, and

customer service standards

Excellent, versatile writing skills that apply to creative, professional and technical

works. Able to communicate complex ideas clearly and concisely to people of all

experience levels and backgrounds

Kelly Services New Castle, De 19702 Substitute Educator 02/15- Current

o Execute Daily Lesson Plan and have received request for repeat services

Deals-R-Us Lansdowne, PA 19050 Finance & Sales Manager 02/14-2/15

o Exceeded Profit Margin Projection of $2kpt for 3 consecutive quarters

o Completed the entire sales operation process: Meet & Greet, Select, Qualify,

Negotiate, Closing, Signing, Delivery, Follow Up, Referrals, & Repairs

o Completed the entire finance process: Interview, Selection, Negotiation, Contract,

& Payout

Canada Dry Distributing of Wilmington New Castle, DE Route Vendor 01/12- 4/13

o Effectively service all routed customers by delivering pre-ordered products

o Proactively anticipate and resolve any and all service concerns of the client

HMS Host Pens Grove, NJ 08069 Retail Manager 09/08-02/10

o Oversaw two retail locations at a large plaza on busy New Jersey turnpike,

producing $1.2 mil. in sales per year

o Supervised all operations and helped maintain a Top Ten % Safety Rating

o Utilized P& L reports to reduce company waste by 20% within first quarter

o Implemented retail strategies and hosted promotions/product launches increasing

sales projections by 30%

Independence Blue Cross Philadelphia, Pa 19001 Representative 01/99-05/03

o Provided accurate, timely, vital and confidential patient information while

maintaining above a 95% Customer Satisfaction and Quality Assurance Rating

Soraun Cook

1107 Valley Stream Drive, Newark, DE 19702 302-***-****

*************@*****.***

B.S. Education Studies GPA 3.18

Majors History & Mathematics

Wilmington University New Castle, DE 19702

Community Service Boys & Girls Club of Greater Newark, DE 19702

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