Customer Service Administrative Assistant

Trevor Lawson

**** ******** **. **

Atlanta, GA *0311

T: 404-***-****/ ******.***@*******.***

Objective: To provide specialized professional legal services within an in-house legal department.

Education

Kaplan University – Post Baccalaureate Paralegal Certificate – September 2011. 3.8 G.P.A. 2 terms on Dean’s List (3.6 G.P.A. or above), 2 on Presidents List (4.0 G.P.A.)

Georgia MLS Training Institute, Tucker, GA – Salesperson Pre-Licensing May 2004. 3.8 G.P.A.

Emory University, Atlanta, GA – Bachelor of Arts, Sociology 1992

Present Employment

January 2013 – Present Server - Chili’s – Brinker International

Provide pleasurable guest experience through customer relations and public interface.

Manage multiple accounts simultaneously.

Knowledgeable regarding menu item specifications and methodologies for the input of modifications.

Induct new employees into company policies and procedures including the 10 basic server steps, problem resolution, and daily shift fiscal responsibility.

Professional Experience

January 1989 – December 2013 Administrative Assistant/Office Manager – Chestnut Psychological Services

Mary N. Chestnut, PhD – Atlanta, GA

Further developed Insurance Verification, Client Registration, Office Policy, and Release of Information forms leading to a 40% increase in remittances to Dr. Chestnut and higher client satisfaction.

Monitored accounts receivable and payable.

Used ICD-9CM and CPT codes to bill insurance and managed care companies using HCFA 1500 forms and Electronic Data Interchange via managed care web portals and MDonline.com.

Applied charges and reimbursements per remittance advice or explanation of benefits in business ledger, Med Easy billing program, and in client file.

Provider relations and credentialing for Medicaid, Medicare, and multiple Managed Care compliance.

Performed end of day, end of week, and end of month closing procedures and developed office reports.

Efficient in pre-verification of benefits and in the obtaining of pre-authorization and pre-certification for new clients and returning clients.

Composed and edited letters and medical reports using various word processing programs.

Client intake and customer service. Account follow-up and collection of deductibles and co-pays.

May 2005 – February 2008 Residential Sales Associate – Coldwell Banker/ The Condo Store Vic Miller - Atlanta, GA

Navigated FMLS and MLS listing services to research and identify information about homes, properties, neighborhood amenities, and association fees for clients and customers.

Determined market value by performing Comparable Market Analyses (CMA).

Assisted residential buyers and sellers in locating, listing, viewing, and contracting to purchase homes and properties.

Scheduled inspections and interpreted from inspection reports what special stipulations should be included in the offer and inputted information into the Purchase and Sale Agreements.

Listed Sellers properties and maintained communication regarding views of properties and negotiated sales price and closing details.

Protected my client’s interests and satisfied my fiduciary role while complying with the laws and duties of agency.

Scheduled and hosted open houses. Client and Customer service. File creation and maintenance.

Licensure

State of GA Real Estate Commission Salesperson License 278503 (Expired 2008)

Technical Skills

Type 75 w.a.m. Microsoft Office (Word, Excel, PowerPoint, Outlook). Internet Research using Lexis Nexis and Westlaw. Alpha-Numeric Filing. Squirrel and Aloha Point Of Service programs. Multiple Account management.

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