Customer Service Training
Resume:
*************@*****.***
Cassi Nicodemo
Education
Bachelor of Biological Science: Molecular Biology & Genetics, Psychology 2010 – 2015
University of Guelph, Guelph, ON
- Maintained honours status and achieved 80.0 GPA
Ontario Secondary School Diploma 2006 – 2010
Riverside Secondary School, Windsor, ON
- Maintained honours status and achieved 90.0 GPA
Ontario Smart Serve Training 2015
Work Experience
Supervisor 2012-2015
Tim Hortons, Aberfoyle, ON
• Completed company’s Health and Safety training, WHMIS and first aid training
• Acquired strong customer service skills
• Transported materials between stores using work van in order to ensure stores were fully stocked
• Extensive cashier experience: refunds, deposits, large company orders, voids and corrections
• Ensured store was open and closed at appropriate times showing strong time management skills
• Acquired ability to make decisions under pressure
• Worked together as a team to complete tasks in a fast paced, multi-tasking environment
• Supervised team of 4-8 employees and delegated daily tasks showing strong leadership and
communication skills
• Applied constructive criticism from customer suggestions to improve work environment
Supervisor/Key holder 2011-2012
Dairy Queen, Guelph, ON
• Completed company’s Health and Safety training and WHMIS training
• Supervised team of 3-6 employees and coordinated completion of daily tasks
• Developed strong interpersonal skills
• Opened and closed store depending on shift worked; responsible for locking up and setting alarm
• Trained and directed employees to maintain order in a fast paced, multi-tasking environment
• Acquired strong decision making skills
Volunteer Experience
Molecular and Cellular Biology Lab Experience 2013 – 2015
- Designed and conducted independent research experiments focused on cell cycle analysis and
assessment of proliferative levels in Dlx5 expressing cells, in order to target treatment
towards cancers that overexpress Dlx5
- Worked independently and with others in the lab in order to create a safe work environment
References available upon request.
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