Customer Service Sales

DARIUS TAYLOR

*** *********, *****, ** ***** H: 810-***-**** C: 810-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Customer service professional seeking a management role. Skilled in training staff and establishing rapport

with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales

Associate adept at working in diverse retail and customer service environments.

SKILLS

Exceptional communication skills Strong client relations

Creative problem solver Floor set design expertise

Quick learner Proficient in cash management

Cash flow management Shipping and receiving professional

WORK HISTORY

O ffice assistant, 0 6/2007 to 08/2009

G CCARD – Flint, MI

Answered an average of 100 calls per day by addressing customer inquiries, solving problems and

providing new product information.

Politely assisted customers in person and via telephone.

Assisted clients through the paper work process, and hand to hand "work first" training.

Daily routines of filling out and filing paper work, as well as creating the packets used in our training for

c lientele.

Student supervisor, 0 7/2012 to 08/2014

University of Michigan- Flint a Recreation Center – Flint, MI

Supervisor of the entire recreation center, with about 30-40 employees working under me.

Responsibility of opening and closing the recreation center every day.

Assisted clientele with sales products and work out equipment.

Assisted customers in person as well as over the phone, dealing with problems or assisting with personal

problems.

Produce co manager, 0 9/2014 to Current

K roger – Flint, MI

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientèle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store

w indow presentation.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

EDUCATION

High School Diploma: 2011

The Classical Academy - F lint, MI

B achelor of Science: Criminal Justice, Current

University of Michigan - Flint - Flint MI

ACCOMPLISHMENTS

Customer Service

Consistently received positive feedback from guests and created repeat business by developing

long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of

shift with 100% accuracy rate.

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