Customer Service Forklift Operator

*** *. ********* ***. *** Bolingbrook, IL ***** Phone: 312-***-****

rafealhenderson@hotma

Rafeal Henderson

To obtain a position with a company that will utilize my forklift, warehouse, custom

Objective

service, electronics, communication, telephonic, and face-to-face skills.

2011 - 2015 Pactiv Manufacturing Bolingbroo

Experienc

Company

e

Forklift Operator

Planning supply and material requirements by studying production schedule; sched

deliveries to production area.

Retrieving supplies and materials by studying specifications; locating and verifying

supplies and materials; secures pallet on

truck; moves pallet to production location. Maintaining inventory in production are

anticipating and tracking usage.

Monitoring inventory by reporting discrepancies. Clearing production area by secur

and moving finished pallets; moving

empty pallets. Documenting actions by logging movement of supplies, materials, a

finished goods. Maintaining safe work

environment by watching out for foot traffic; following standards and procedures;

complying with legal regulations. Keeping

forklift operating by following operating instructions; troubleshooting breakdowns;

maintaining supplies; performing preventive

maintenance; calling for repairs. Updating job knowledge by participating in educa

opportunities. Accomplishing

warehousing and organization mission by completing related results as needed.

2008 - 2011 Hub One Logistic Bolingbroo

Forklift Operator

Unloads inbound shipments safely and moves product to floor or outbound trailer,

and moves merchandise in

designated areas or trailers using a Reach truck forklift,sit-down,push-pull or othe

powered equipment, Pulls and prepares

products for shipment,ensures that the exact number and type of product is loade

shipped,performs picking duties in

an efficient manner meeting customer service standards, Moves product from stag

and/or inbound trailers into outbound

trailers,operates all equipment in a safe and efficient manner following prescribed

methods, Maintains appropriate

records and reports to guarantee product control and security.

2006 - 2008 Exel Logistic Aurora,

Forklift Operator

Operated Stand-up forklift. Used RF Scanner on daily basis Lifted boxes weighing o

pounds. Worked in extreme

climates.Responsible for unloading, staging, picking and loading products for shipm

to customers. Pick customer tickets in

correct sequence. Pull orders using correct code dates and procedures. Unload pro

as it arrives and verify quantity, item

and ID number. Operate forklifts, pallet jacks, and hand jacks as necessary.

2005 -2006 Lexis Nexiis Bolingbroo

Customer Service

Representative with a strong customer focus to interact with customers. Primary

responsibility of the CSR is to provide

information in response to inquiries about products and services and to handle and

resolve complaints. The delivery of this

information demanded a strong ability to meet deadlines and turn-around times as

stipulated by SLAs. The CSR displays

precision, perseverance and possesses great listening skills to timely meet the our

customer’s expectations. With the

customer’s best interest in mind, the CSR shows outstanding problem solving and

technical skills as the CSR works with

internal partners in handling any customer requests – building great relationships a

the way with both the internal partners

and the customers. A successful CSR is someone who understands the importance

great customer service, knows the

company strategy, builds great relationships with all key stakeholders and as a res

turns LN customer service into a key

competitive advantage.

Education 2011 - 2013 Triton College River Grov

Bolingbrook H igh School Diploma Bolingbrook, I L

Wilco Vocational Trade School Electronics Lockport, IL

Reference References are available on request.

s

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