Desktop Support, Web Developer, Graphic Designer
Resume:
J ames T. Eason, Jr.
Willow Spring, NC 27592
O BJECT I V E
My objective is to find employment within the field of web development. I have an Associate’s Degree
f rom Trident Technical College in Charleston, SC and have attained A+ and Network+ certifications
f rom CompTia. I am currently working on a bachelor’s degree in computer science with a focus on web
development at University of Phoenix and will graduate in June of 2015. I have worked for Blackbaud,
I nc. for five years as a Senior Installation and Connectivity Analyst, and as a Web Developer in a
client-facing role.
S UM MARY
Strong leadership and team building skills
Diverse background in one on one and group customer service
Creative sensibilities across many disciplines
Solution-oriented with solid t roubleshooting and problem solving abilities
Highly proficient with Windows computers and software including Microsoft Office Suite, Adobe
PhotoShop, I llustrator and Dreamweaver
S K I L LS
Network+ certified
A+ certified
HTML, CSS, JQuery, JavaScript
WORK H ISTORY
Blackbaud I nc. 2009-2015
Senior Install Analyst
Support clients internationally by remote support, telephone, and email
Support the installation and configuration of network and standalone instances of our products
Troubleshoot any database connectivity issues from servers and workstations
Troubleshoot issues in I IS for web based products
Troubleshoot, configure, and install SQL Server
Work together in a small, highly specialized team to support all of our clients with any installation and
connectivity issues
Assist clients in making backups of databases, restoring databases, and t roubleshooting any related
e rrors
Web Developer
Design and build websites on WordPress platform
Work with HTML and CSS code to customize sites
Maintain client sites and add content upon request
Verizon Wireless 2009
Technical Service Representative
Multi-tasked between various support applications to provide excellence in customer service
Ensured all tickets were closed per established timeframes and to satisfaction
Create weekly productivity reports for supervisor staff to ensure adherence goals are met
B rackett and Cochran M anufacturing 2004- 2009
Desktop Support
Performed application upgrades, application maintenance and system troubleshooting
Assisted in maintaining local area network including system backup and installation of cable plant
M aintained service logs for all workstations in-house to ensure system stability
Performed a variety of inventory tasks to include procurement and warehouse maintenance
Training Coordinator
Ensured t raining programs were in place to deliver quarterly presentations on new software or
updates
Delivered technical presentations to a staff of over 30 employees
Created t raining programs to reinforce company confidentiality policies and expected use of company
communication tools
Palmetto D igita l Design 2006-2009
Website Manager
Enhanced digital photography with editing software to create products for local sports leagues
Edited digital video using Windows Movie Maker software
Produced audio using 24-t rack Steinberg Cubase application from recording to mixing processes
Provided VHS to DVD services
E D UCAT IO N
Current student at University of Phoenix for BS in Information Technology/Web Development
Graduated Trident Technical College 2009/ Associates Degree in Information Systems Technology
Certificate: Microcomputer Business Application
Certificate: Internet Programming
Certificate: Microcomputer Expert
USAF Airman Leadership School, 1996
Graduate USAF Medical Administration Technical School, 1990
Attended College of Charleston 1988
High School Diploma from Summerville High School, 1988
AWARDS RECE I V E D
USAF John Levitow Honor Graduate Award, 1996
Covey Leadership Certificate, 1996
C O MP U TER SK I L LS
HTML, CSS, JQuery, JavaScript languages
Network+ certified
A+ certified
Familiar with Windows Server
Familiar with SQL
Familiar with client/server network environment
Type 60-70 words per minute
Microsoft Word, Excel, Power Point, Access, and Outlook
Various data entry and database programs
Complete familiarity with out of box computer installations and Local Area Network setup and
management
Ability to quickly learn all software applications
Contact this candidate