Customer Service Manager

Location:

Posted:

May 26, 2015

Zafuto, Amber

Objective

I am seeking a position that enables me to utilize skills that I have obtained from my current and previous places of

employment. Also, I hope to gain new skills which can be used in contribution to my success with becoming an essential asset

to this company.

Skills Profile

- Customer Service skills.

- Certified in Medication Administration, SCIP-R, First Aid & CPR.

- Multitasking

- Self Motivated

- Efficient

Employment History

Clinic Specialist, Planned Parenthood of Central Western New York 9/30/2013 Still Employed

Buffalo, NY

- Providing great customer service to all patients, by providing short wait times, and having full knowledge of all

products and services that the agency provides.

- Using HealtheNet, ePaces, and NexGen (EPM & EHR) to complete the check-in and check-out processes for all

patients.

- Entrance and exit counseling, obtaining and documenting vital signs, blood draws, ordering labs, medication

inventory, and setting up for procedures.

IRA Specialist, People Incorporated 10/15/2012 6/9/2014

Williamsville, NY

- Medication administration (both Oral & via G-Tube), along with taking weekly vitals for each individual.

- Daily documentation of med passes, changes in individuals’ health, and Res Hab activities using Therap.

- Feeding, bathing, and assisting individuals with becoming more involved in the community.

Assistant Store Manager, RadioShack Corporation 8/1/2012 11/1/2012

Cheektowaga, NY

- Made weekly staffing schedules.

- Performed weekly inventory audits, ordered out-of-stock products, and promoted weekly sale items.

- Performed new line activations and upgrades for AT&T, Sprint, and Verizon, along with other prepaid mobile

carriers.

Pharmacy Technician, SAMs Club Pharmacy 1/4/2011 8/15/2012

Cheektowaga, NY

- Filled medications per Doctors’ prescriptions.

- Provided great customer service to customers both via telephone and in-store.