GARY S. FLETCHER Email:

acpvk6@r.postjobfree.com

***** ********** ******, *** ********:

804-***-****

North Chesterfield, Virginia 23235

EXECUTIVE SUMMARY

Accomplished (semi retired) Client Service Professional with extensive

experience in client and customer relations. Valued as a coalition builder

with exceptional communication and negotiation skills. Respected for

bringing diverse people and organizations together to solve multifaceted

problems and meet goals in order to enhance corporate ROI.

o Customer Service Expert

o Call Center Experience

o Exceptional Communication Skills

o Performance Focused

o Effective Negotiation Expertise

o Extensive Regional Network

PROFESSIONAL EXPERIENCE

2012-2014 Health Diagnostic Laboratory, Inc

Customer Service Representative

. Identified internal and external customer needs through written and

telecommunications. Provided prompt customer-focused solutions in

compliance with HIPAA and HDL regulations, policies, procedures and

guidelines, department objectives, and company goals.

2012-2013 G. Fletcher, LLC; Richmond, Virginia

Consultant to diverse public/private organizations requiring specific

business needs in workforce/ business development, and marketing for

national/international projects.

2010-2012 KRA Corporation; Silver Springs, Maryland

Project Director, Richmond Region

Directed daily operations of three Department of Labor (DOL) One Stop

Centers and satellite locations through out the greater Richmond region

including strategic planning, policy, and management of diverse staff of

twenty-three, and 2 million dollar budget.

2003-2009 Training & Development Corporation; Bucksport, Maine

2009 Director of Virginia Operations

Managed Virginia operations with focus on building strategic relationships

with federal, state, and local governments, foundations, non-profits, and

the private sector to generate and support business opportunities.

2003-2009 Executive Director, Richmond Workforce Investment Board (WIB)

and Career Center

Managed all requirements and needs of the Richmond WIB under Department of

Labor (DOL) policy and in agreement with the terms of the city. Reported to

the Board on the status of each contract, program, and all funding outcomes

for the Richmond Career Advancement Center (RCAC).

2001-2003 J. Sargeant Reynolds Community College; Richmond, Virginia

2001-2003 Director of Industry Partnerships

Established partnerships with key regional business/industry, education,

regional/state governments, and community leaders to advance the mission of

the college. Provided counsel and assistance to the Office of Advancement

in identifying and negotiating funding opportunities.

1998-2001 Greater Richmond Chamber of Commerce; Richmond, Virginia

1999-2001 Workforce One, Director of Business/Industry & Community

Development

Developed and managed regional partnerships of the Workforce One

initiative. Advised Executive Director on strategic planning and budget

issues.

EDUCATION

1971 Laconia High School, Laconia, NH

1972 - 1973 Saint Anslem College, Manchester, NH

1998 Virginia Commonwealth University, Strategic Planning Certification

2012 Dynamic Works Institute, Certified Professional Core Skills

Certification

References and additional work experience information available upon

request

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