Customer Service Representative
Resume:
GARY S. FLETCHER Email:
*********.***@***.***
***** ********** ******, *** ********:
North Chesterfield, Virginia 23235
EXECUTIVE SUMMARY
Accomplished (semi retired) Client Service Professional with extensive
experience in client and customer relations. Valued as a coalition builder
with exceptional communication and negotiation skills. Respected for
bringing diverse people and organizations together to solve multifaceted
problems and meet goals in order to enhance corporate ROI.
o Customer Service Expert
o Call Center Experience
o Exceptional Communication Skills
o Performance Focused
o Effective Negotiation Expertise
o Extensive Regional Network
PROFESSIONAL EXPERIENCE
2012-2014 Health Diagnostic Laboratory, Inc
Customer Service Representative
. Identified internal and external customer needs through written and
telecommunications. Provided prompt customer-focused solutions in
compliance with HIPAA and HDL regulations, policies, procedures and
guidelines, department objectives, and company goals.
2012-2013 G. Fletcher, LLC; Richmond, Virginia
Consultant to diverse public/private organizations requiring specific
business needs in workforce/ business development, and marketing for
national/international projects.
2010-2012 KRA Corporation; Silver Springs, Maryland
Project Director, Richmond Region
Directed daily operations of three Department of Labor (DOL) One Stop
Centers and satellite locations through out the greater Richmond region
including strategic planning, policy, and management of diverse staff of
twenty-three, and 2 million dollar budget.
2003-2009 Training & Development Corporation; Bucksport, Maine
2009 Director of Virginia Operations
Managed Virginia operations with focus on building strategic relationships
with federal, state, and local governments, foundations, non-profits, and
the private sector to generate and support business opportunities.
2003-2009 Executive Director, Richmond Workforce Investment Board (WIB)
and Career Center
Managed all requirements and needs of the Richmond WIB under Department of
Labor (DOL) policy and in agreement with the terms of the city. Reported to
the Board on the status of each contract, program, and all funding outcomes
for the Richmond Career Advancement Center (RCAC).
2001-2003 J. Sargeant Reynolds Community College; Richmond, Virginia
2001-2003 Director of Industry Partnerships
Established partnerships with key regional business/industry, education,
regional/state governments, and community leaders to advance the mission of
the college. Provided counsel and assistance to the Office of Advancement
in identifying and negotiating funding opportunities.
1998-2001 Greater Richmond Chamber of Commerce; Richmond, Virginia
1999-2001 Workforce One, Director of Business/Industry & Community
Development
Developed and managed regional partnerships of the Workforce One
initiative. Advised Executive Director on strategic planning and budget
issues.
EDUCATION
1971 Laconia High School, Laconia, NH
1972 - 1973 Saint Anslem College, Manchester, NH
1998 Virginia Commonwealth University, Strategic Planning Certification
2012 Dynamic Works Institute, Certified Professional Core Skills
Certification
References and additional work experience information available upon
request
Contact this candidate