Manager Customer Service

LUIS E. AGUIRRE

** ********** *****, ***. ** BROOKLYN, NY 11210, C 917-***-**** H 347-***-****

*********@*****.***

SECURITY OFFICER FACILITIES CLEANING RETAIL MANAGEMENT

Experienced in various facets of safety and security for both Corporate and Retail

organizations. Accomplished operations manager with 20 years of retail management

experience and over 3 years of facility cleaning management experience.

EXPERIENCE

•Security Officer, ABM Security - NY (2014-Present)

•Field Supervisor, A Nu Choice Cleaning Services - Far Rockaway, NY ( 2011-Present)

•Manager (Operations), Daffy’s Inc. - New York, NY (1999-2012)

•Security Guard, A J Squared Security Inc.- Jamaica, NY (2008)

•Store manager in training, G and G Retail - White plains, NY (1998-1999)

•Store Manager, Sun Glass Hut, New York - NY (1995-1998)

•Store Manager, Edison Brothers, New York - NY (1992-1995)

SKILLS / RESPONSIBILITIES

•Provide exceptional customer service.

•Interview, hire, train, develop; coach and Mentor, team leadership, conduct orientation classes.

•Scheduling of staff to ensure complete coverage for 7 day week operation.

•Track payroll for budgeted hours, exempt and non-exempt, personal days, holidays, vacations and

overtime.

•Inventory control (cycle counts, conduct semiannual inventory, monitor incoming and outgoing

shipments and Transfers.

•

•Assist in direction and oversight of Security Supervisors and Security Officers, complete depositions,

incident reports, trespass notices.

•Conduct daily meetings to inform staff of new procedures, merchandise, promotions etc.

•Visual merchandising. Set up of sales promotions and special events.

• Liaison with Home Office, service technicians and contractors, Fire Department and Insurance

inspectors, Marketing and Events personnel.

ADDITIONAL SKILLS

•Microsoft office suite, Excel, Kronos, Hart systems (inventory software).

•Non cross-contamination green cleaning.

•Kai Vac floor cleaning and sanitizing system.

•Roto Vac carpet cleaning system.

ACHIEVEMENTS/AWARDS

Reduced shrink (Daffy’s) from 2.3% to .68% from 2009-2010 and maintained a 1.5% average thereafter.

Transferred and promoted to store manager from, Long Island to White Plains to help control shrink, due

to success in controlling shrink (G and G stores) in 1999.

Top sales award for 37% increase in sales (Sun Glass Hut) in 1996.

EDUCATION

Certificate - Business with Data Entry and Word Processing.

Albert Merrill School, New York, NY

Certificate - Qualified Mixologist.

New York Bartenders Association, New York, NY

LICENSES

NYS Security Guard

NYS Commercial Driver Learner Permit Class B

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