Customer Service Quality Assurance

Ran Sela

** ********** ******

Toronto, Ontario, M3A 1E1

Phone 416-***-****

Cell: 647-***-****

Email : *********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

** ***** ********** ** * PC Technician.

2 years Quality Assurance in Configuration department.

18 year Quality Assurance Specialist Lead.

Dependable and conscientious; mature and dedicated.

Easy to work with; a cooperative and supportive colleague.

Excellent customer service.

Bilingual: French and English.

COMPUTER SKILLS

Training :

. Lan Installation and Management Certified

. A+ Certified.

Hardware:

7. Upgraded and configured different customer images on thousands systems

as:

IBM, Lenovo, HP, DELL, PC'S, Laptop, Servers

. Troubleshoot and repair PCs laptops and Servers .

. Assembled hundreds clone PC.

Software:

. Operating System : Win. XP, 7, 8.1

. MS OFFICE ; 97; pro 2010

. LOTUS NOTES.

. Smarterm

. JD Edwards

. Cportal

Special Projects:

. Migrations and implementations of workstations in Royal Bank offices in

Ontario, TSE, Bell Canada, Imax Canada, Toronto East General Hospital.

. Supervised installation of new workstations in few companies ; Sprint

Canada, ISM, Bleu Cross, Granada Canada, Hewlett Packard Canada and more.

. Train new Technicians in Compugen Inc. Configuration Department.

. Lead QA assurance team and supervised the quality in Configuration Dept.

. Solved Quality problems following complaints from Sales dept. and

customers.

. Built an efficient and well organize Quality Assurance dept. and team.

EMPLOYMENT HISTORY

1997- Present PC Technician & Quality Assurance Specialist

Compugen Systems Inc.

Lead and supervised QA team and

Technicians Richmond Hill,

Ontario.

1996-1996 PC Technician, field support and services. GE Capital

Technology Services.

(Contractor)

Mississauga, Ontario.

1994-1996 PC Technician

Mipps Systems Solutions Inc.

Concord,

Ontario.

1994 ( 6 weeks ) Junior Technician, Help desk

National Grocers Inc.

( placement training from school)

Weston, Ontario.

EDUCATION

LAN Installation and Management - CDI INSTITUTE, Toronto.

A+ Certified - Self Study.

B.A., Physical Geography - HAIFA UNIVERSITY, Israel.

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