Manager Sales

**** * ***** ****** ***. Unit *** . CHICAGO, IL **634

Phone 773-***-**** . E-mail *****.********@*********.***

Christopher james ChIAMPAS

Objective

As an Help Desk Analyst where my many years of experience and

knowledge in software installation, hardware installation,

network troubleshooting, internet configuration, documentation,

data controlling, and data migration can be put to use within a

company and efficiently help the organization to achieve its

objectives and goals.

Summary of qualification

Over thirteen years in the IT Field, Network Administration &

Help Desk Support

Degree in Information and Decision Science with a concentration

in Business Management.

Excellent communication and interpersonal skills, including help

desk skills.

Customer focused, detailed oriented, with very strong

organizational and planning skills.

TECHNICAL SKILLS

Software: ITIL Service Management, Active Directory, Abacus, Adobe Master Suite CS6,

Aventail VPN, Bluebeam, Camstudio, Itunes, Joomla, LanDesk, Logmein, Lync 2013,

Microsoft Exchange Server 2005-2010, Microsoft Office Suite 2003-2013, Microsoft

Powershell, Microsoft System Center Configuration Manager, (SCCM 2012), Microsoft

System Center Endpoint Protection, Newforma, Norton Ghost, PC Anywhere, Projetctwise,

Remote Desktop, Sharepoint 2013, SQL 2003-2008, Symantec Backup Ex, Symantec Endpoint

Protection, Snagit, Spiceworks, Teamviewer, Quickbooks Pro, VB Script, VNC, VPN,

Wordpress

Architecture and Engineering Software: Autocad 2008-2015, Revit 2008-2015,

Microstation V8, V8i

Hardware: Desktop/Laptop Computers, Canon and HP Network Printers, Canon and HP

Plotters, Oce Printers, Cisco & Linksys Routers & Switches

Operating Systems/Server: Android, Backtrack, Mac OS X Yosemite, Red Hat Linux, Kali

Linux, Dos/Windows 2000/XP /7/8 Windows Server 2003-2012

Professional experience

2012 -Present HDR Engineering

Chicago, IL

Network Admin\System Support Analyst

Installing, configuring, maintaining, supporting and optimizing

desktop/laptop hardware and software and mobile devices

Provide quality desktop support to end users, including support

for hardware, printing, applications, and training

Maintain the integrity of the desktop computers through

upgrades, support, and new technology. Remove viruses and

spyware

2011- 2012 HDI Technologies

Chicago, IL

Systems Engineer

Install, configure, and troubleshoot voice dictation servers,

workstations, and telephony for hospitals, clinics, and law

firms

Provide technical assistance for Fusion Software to computer

system users in hospitals and law firms

Answer questions or resolve computer problems for clients in

person, via telephone, or from remote location

Instructs users in use of equipment, software and manuals

Responds to client inquires concerning systems operation and

diagnoses system hardware, software and operator problems

Contribute to management of sales and marketing strategies and

product direction

Documenting troubleshooting and problem resolution steps in

Spiceworks ticket system

2005- 2011 Village Carpets Inc.

Northfield IL

Warehouse Operations/IT Manager

Played key role in increasing sales from 1.0 million to 1.8

million in a two year time frame through effective marketing,

sales, and operations management strategies

Instituted new network infrastructure that improved systems

efficiency and dependability to three locations

Developed and maintains Villiagecarpet.com website

Oversees the administration and maintenance of computer stations

and software for company.

Responsible for proper capacity and disaster recovery planning

as well as all data and network security.

2004 -2012 Trondent Development Corporation Barrington IL

Network Support (Part-time)

Monitor network to ensure network availability to all system

users and performance

Necessary maintenance to support network availability

Analyze user support statistics and other data and recommend

appropriate measures.

Education

1998-2001 University of Illinois at Chicago

Chicago IL

BS Information and Decision Science with a concentration of

Business Management

Aquarius Institute of Computer Technology Des Plaines IL

A+ Certified, MCP,Pursuing (MCITP) Microsoft Certified IT

Professional and (CCNA) Cisco Certified Network Associate

Excellent References Upon Request

Contact this candidate