Systems Analyst, Requirements, Consultant, SDLC
Resume:
SANDY MASCHAN
Ward, CO *****
********@*****.***
THOUGHT DOCUMENTER and THOUGHT IMPLEMENTATION FACILITATOR
Extensive experience in Analyst and Consultant roles delivering complex, on-time, high-quality enterprise solutions that
have met or exceeded customers’ satisfaction. I bring depth of experience and a proven track record of documenting and
delivering Thought Leaders' ideas into successful deployments across technically challenging environments. Irrespective
of the title - Business or Systems Analyst, Program or Project Manager, or Solutions Designer - I will step in and guide the
project to success by communicating the Right Information to the Right People at the Right Time. I am thorough,
engaging, and highly credible, and I manage the myriad details while holding a holistic overview of the environment and
goals.
My domain experience spans Telecommunications, Healthcare, Point-of-Sale, Security, Financial and Desktop
environments.
EXPERIENCE
• Business, Systems & Requirements Analyst; Solution Designer; and Product Engineer roles, > 10 years
• Consulting and customer/stakeholder management, > 10 years
• Elicitation, documentation and formal management of business and technical requirements, > 15 years
• Technical documentation (Functional Specifications, Test Strategy/Planning, UML, Network Topology), > 15 years
• UML Modeling, Requirements Management, MS Office, Defect Tracking and Versioning tools, > 20 years
• Systems Deployment and Implementation, > 7 years
• Software development lifecycle (SDLC) best practices and process mentoring, > 20 years
• Technical training and associated curriculum development (for both Client and Train-the-Trainer audiences), > 7 years
• JAD facilitation and project leadership across internal teams, external customers, and senior management, > 10 years
• SOA, Web Services and API development and documentation, > 7 years
• User experience and improvement assessment, design and collaboration, > 10 years
• Project planning, task management, resource allocation and risk assessment, > 15 years
• Extensive test design, test execution and Quality Assurance Management, > 10 years
• Database analysis, technical documentation and coding, > 7 years
TECHNICAL SUMMARY
Disciplines: Consulting, Systems Analysis/Engineering, Database Analysis, QA Management,
Requirements Management, Project Management, Technical Training, Software
Coding, Technical Documentation, SDLC/Process Development and Evangelizing
Methodologies: Agile/Iterative/Scrum, Waterfall, Rational Unified Process
Languages/Networking: Relational Databases, SQL, C/C++, SOA, Networking Protocols, XML, JSON, HTML
Application Software: Tibco Business Studio (Modeling), DOORS and CaliberRM (Requirements
Management), HP Quality Center (Defect Management),MS Office, MS Visio, MS
Project
Development/Database SQL Server, MySQL, SoapUI, WireShark, JIRA, Confluence, Perforce, Windows, OS
Tools and Environments: X, Linux
PROFESSIONAL HISTORY
Perficient April 2013 – September 2014
Senior Business Consultant
Perficient is a national consulting firm delivering technical solutions for mid-large organizations.
• Client: barometerIT – Developed training curriculum and trained/mentored users on implementation of client’s SaaS enterprise portfolio
management and reporting platform.
• Client: Blue Shield of California – Technical consulting for the migration of the client’s member portal to a WebSphere / DataPower
environment. Collaborated with client to elicit and develop robust business requirements, authored technical documentation, managed
requirements traceability and supported all development and testing teams.
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SANDY MASCHAN
Comcast Communications, Denver, CO & Philadelphia, PA January 2012 –
December 2012
Senior Solution Designer (Contractor – TechLink Systems)
Comcast is a national provider of communications and entertainment services.
• Designed and authored system requirements (Use Cases, UML Models) for the creation of custom APIs for partner vendors to directly
access internal customer data and provide more efficient technical support.
• Led JADs with business, architects, system SMEs and QA to craft optimal solutions and resolve logic/data challenges from external
systems during development.
• Performed project management activities on sub-projects, including resource scheduling, coordinating data and testing activities with
external systems/teams and driving to the on-time completion of milestones.
Qwest/CenturyLink, Denver, CO October 2010 – July 2011
Lead System Engineer (Contractor – Access Data Consulting Corp.)
Qwest (subsequently acquired by CenturyLink) is a national telecommunications provider.
• Supported High-Speed Internet business unit by bringing to market new features and products in support of millions of broadband users
across mass markets, wholesale and large business units.
• Interfaced with business owners and technical leads from many dozens of systems to understand, vet and formally document the changes
required to deploy new requests across all ordering systems.
• Identified resource constraints and planned around them to ensure robust, on-time product delivery.
Cricket Communications, San Diego, CA / Denver, COAugust 2008 – March 2010
Senior Systems Analyst
Cricket Communications is a mobile phone service provider.
• Led the user-interaction and database analysis, design, documentation and implementation for the new, nationwide Point-of-Sale system.
• Collaborated with business, architectural, database and user interaction teams to document and design new functionality.
• Created detailed system requirements documentation using DOORS requirements management system and reusable technical process flows
generated with Tibco’s Business Studio modeling tool.
P2 Solutions, Richardson, TX November 2007 – May 2008
Consultant
P2 Solutions was a Systems Integrator for security-related products.
• Implementation consultant to organizations deploying Websense Internet-filtering software.
• Most significant and successful implementation was a worldwide upgrade for an IBM-hosted and managed customer with a configuration
of over 100 interdependent components distributed globally. This extremely high profile, complex, multi-million dollar deployment was
successfully executed and met 100% of schedule, functionality and customer satisfaction expectations.
Websense, San Diego, CA September 2001 – December 2006
Lead Product Engineer
Websense makes web-filtering and desktop security software for protecting and controlling IT resources.
• Collaborated with Product Management to refine product definition.
• Authored technical specification documents that served as the primary basis for all detailed design documents, test plans and end-user
documentation. Assisted in project planning to ensure on time deployment.
• Consistently led highly successful, technically complex implementations of new system features.
• Participated in on-site customer implementations, domestic and international, bringing resolution to challenging issues and gathering real-
world usage data for future releases.
District Attorney of San Diego County, San Diego, CA 1999 – 2001
(Contractor, Stellcom Technologies)
Bureau of Child Support and Enforcement project that increased parental support payments ten-fold.
• Managed a ten-person QA team of subject matter experts in testing an n-tier application.
• Verified logic and execution of end-of-day batch processing by writing and executing an extensive collection of SQL Server stored
procedures, resulting in 100% accurate processing of claims and the prevention of inappropriately initiated legal actions.
EDUCATION
Bachelor of Science, Botany: Colorado State University, Ft. Collins, Colorado
UCSD Extension, La Jolla, CA: C Programming (Beginning & Advanced); Algorithms / Data Structures in C
Mesa College, San Diego, CA: C Programming
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SANDY MASCHAN
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