Alex A. Ruiz
* ***. ******* **. *********** City
Mobile phone : 0918.607.9100
Email add: ***********@*****.***
Objective:
I would like to obtain a position that utilizes and further develops each of
my skills and to develop excellent customer relations and will allow me to work my way
up into a place of more responsibility.
Skills:
Computer literate can communicate in English and Skilled in Auto
mechanic industry.
Work Experiences:
Call Center Agent, COMCAST Account
September 3, 2012 up to the present
StarTek, Inc. SM Cyberone Building 69 Jupiter Street, Makati, City,
Setting up of tools and Apps that are needed to process and send email requests if needed
to particular Carrier such as AT&T, Verizon, SPRINT and alike to complete my daily
tasks:
Helped the Comcast’ Customers solved their Internet and Telephone connection
issues as quickly and as professional as I can.
Make sure the commitments I made to my customers are met by proper
scheduling and appointments as far as Tech visit, checking and inspections of the
reported units.
Meets my Daily quota on the number of customers attended without
compromising the quality of my services and the service provider, Comcast.
Team Lead / Supervisor / Executive driver
Year 2003 to 2011
Transportation department
ePerformax Contact Centers Corp
2F BPI Buendia Center, Sen Gil Puyat Avenune Makati City
My task was to handle the transportation team and facilities concern such as
repairs and maintenance of company vehicles.
I personally took care of the of the renewal/ annual registration of Company
vehicles
As a Team leader of the Transportation department, I am responsible of the
Executives and clients on their everyday itineraries.
I replied to transportation requests via email and answered inquiries related to
land transfers, driver’s routes and proper scheduling as far as dispatching is
concern.
I dispatched my co-drivers base on the requests of the clients and of the
Executives accordingly and responsibly.
I am also responsible of the driver’s everyday schedule including shifting
schedules to be submitted to Payroll department every 15th and 30th of the month.
I am assigned to work as the Executive Driver for the President of the company,
VIPs, expats and Clients of ePerformax Contact Centers Corp.
I worked 24/7 on call if necessary to attend all the issues concerning
transportation especially during bad weather and critical work week.
Hotel Chauffeur
Year 2001 to 2003
Nissan Rent a Car
Pasong Tamo Extension Makati
As a chauffeur of the known Hotels in Metro Manila, my job was to assist and
upscale clients and famous people to their desired destination.
Account Manager
Year 1999 to 2000
Digital Telecommunications Philippines Inc.
Digitel Building (District Office), Aguinaldo Highway, Palico, Imus, Cavite
An account manager has a set of goal that establishes and develops long term
relationship.
I seek and identify new business opportunity by initiating good communication
and offer great deals with my Customers and my Decision makers.
I evaluate the needs of my customers and convincingly proposed the best services
that Digitel can offer.
I am highly trainable that I am able to meet the set measures expected from me.
Sales Executive
Year 1996 to 1998
Daewoo Phil’s
My role being a sales executive is to find prospective customers to sell Daewoo and
Chrysler Cars and Jeep Cherokee
To make a SALE, I evaluate first my customer’s need.
I gave advises and offer vehicles that will fit their life style and demands.
I am a Customer Oriented employee that I am willing to demonstrate all the car’s
features in a professional and comprehensible way even if I get sell or not.
As far as car financing is Concern. I work on the financial abilities of my
Customers in able to help them further.
Education and Training:
1994 – System Technology Institute 2 years COBOL Programming