Engineer Technical Support

RESUME

Rahul Sutar

Mobile No. – 996*******

Email ********@*****.***

Professional Synopsis

A technology driven professional with over 4 years of rich experience in

the areas of Technical Support & Networking

Currently Working with Pace Business Machines Pvt Ltd as a

(Systems and Network)

Exposure in system desktop support and Technical support engineer.

Networking devices administration and maintenance

Proficient Knowledge of Windows XP and Windows 7

Proficient Knowledge of Windows Server 2003 and Windows Server 2008

Proficient knowledge of Technical Desktop Support & Administration.

Possess strong communication, collaboration & team building skills with proficiency

at grasping new technical concepts quickly & utilize the same in a productive

manner.

Organizational Experience

2. Organization: Pace Business Machines Pvt Ltd.

Job Profile : System & Network Support

Duration : 31 march 2013 to Present

Contribution : Job location At Maharashtra State Electricity Distribution Company Limited to

handle RAPDRP projects in Satara Circle.

Key Responsibilities:

Monitoring network, Cisco router, switches

Managing a team of engineers at subdivision level.

Server 2008 installation and security management for Microsoft Windows XP,

Windows7 & Windows8

Basic Knowledge of Linux

Networking concepts,cisco rip, OSPF, EIGRP, VPN

Installation & Configuring SAP client & other Clients Softwares.

Crimping and installation of network cables.

Installation of all types of network devices & drivers.

Troubleshooting of problems related to LAN, PC’s and Printers.

Experienced in trouble shooting of all Systems and Network related issues within defined SLA.

VPN and other remote connectivity support (Ultra VNC).

Monitoring engineers for office

Assigning hostname for new laptop & the desktop according database

Maintaining master inventory and monthly inventory according allocation & de allocation.

1. Organization : DATA CARE CARPORATION PUNE

Duration: : 23 April.. 2011 to 15 march 2013

Designation : Technical Support Engineer (Systems and Network)

Key Responsibilities:

Installation License Software of Server 2003 & 2008 and security setting Microsoft Windows XP

Maintain Postmaster Enterprisev 7.14 mail Server, ERP Server, Quick heal Admin Console

Design and Deployment of Hardware at inside location

Softwares and Anti Virus configuration.and installation.

On site and telephonic support to Customer

Troubleshooting of problems related to LAN, PC’s and Printers

Crimping and installation of network cables.

Installation of all types of devices & drivers.

IT Skill set:

Operating Systems

Windows XP, 2003 Server, Windows Server 2008, Windows 7

Installation, initial configuration

System diagnostics and troubleshooting.

Hardware

PC Assembling and Disassembling.

Driver Installation and Troubleshooting.

Printer installation and Troubleshooting.

Networking & Security

RIP,OSPF,EIGRP,DHCP,STP,

Configuring networking devices like LAN & WAN cards, Modems etc.

Configuring Vlan

Configuring WI Fi Routers, Broadband Modem.

Configuring Internet Connection Sharing (ICS)

Deploying Antivirus clients using the Symantec control Centre and updating virus definitions

MS Outlook 2003, 2007, 2010.

QUALIFICATIONS :

Global Certification:

MCSE (Microsoft Certified System Engineer)

CCNA (cisco Certified System Engineer)

Technical Qualification:

Certified Hardware & Networking Professional.

Cisco Certified Network Associate Training (CCNA).

ACADEMIC

Qualification:

Passed out B. Com. From YCMU, Nashik University.

Passed out H.S.C commerce from Kolhapur Board.

Passed out S.S.C from Kolhapur Board.

PERSONAL PROFILE:

Date of Birth : 16th Jan 1983.

Gender : Male

Marital status : Married

Languages known (SRW) : Marathi, Hindi and English.

Nationality : Indian

Passport Availibilty/ Nos : Yes

Declaration:

I hereby declare that the above furnished details are true to the best of my Knowledge and belief.

Place: SATARA Yours Sincerely,

Mr. RAHUL. R. SUTAR

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