Management Customer Service

Tonita R. Burbage

682-***-**** *********@*******.***

Objective

Highly motivated Business Analyst seeking a place in the Corporate Community, to

utilize education & experience in functions such as Purchasing, Procurement Contracts,

Administration, and to apply interpersonal/communication skills as well as customer service

skills to build a rapport clients, therefore adding increase & productivity within an organization.

Education

Bachelor’s Degree March 2012 Northwood University

Business Management

Technical Experience

Software/Databases: Microsoft Office Skills, MS Word, Excel, PowerPoint, SharePoint

Operating Systems: Windows XP, Windows 7 & 8

Methodologies: Contract Management

Others: Procurement, Finance Business Processes, Manage Project In

Fieldglass, Data Entry, Reporting Skills, Administrative Writing

Skills, Managing Processes, Organization, Analyzing Information,

Professionalism, Problem Solving, Verbal Communication,

Subcontract Specification, Statement of Work, Term and

conditions, Federal Acquisition Regulations (FARs), Negotiations

Skills, Cost Price Analysis understanding, Understanding of

Government Procurement processes and regulations, Supply Chain

Management

Experience

Experienced Functional Business Analyst AIG (corestaff) August 2013 to September 2014

Provide focal point for the entry and tracking of Statement of Work requisitions in

Contingent Workforce Management and Services tool (Fieldglass) for Global Services

organization.

Work with Business Unit contacts and Sourcing and Procurement to gather necessary

information to open requisition forms for processing in the Fieldglass tool.

Create requisitions in the tool based on input from SOW owners.

Maintain project scope.

Monitor open requisitions in the tool and provide status on approvals.

Reviews proposals, negotiates prices, recommends suppliers

Analyze information and automate reports.

Provides information by answering questions and requests regarding requisitions.

Provides required documentation to Legal/Contract Management team to execute contracts.

Maintains workflow by studying methods and developing reporting procedures.

Identify business process deficiencies and construct standard operating procedures (SOP).

Creates and revises systems and procedures by analyzing operating practices, recordkeeping

systems, forms control and implementing changes.

Resolves administrative problems by coordinating preparation of reports, analyzing data and

identifying solutions.

Maintains professional attitude in relating with various groups within the organization.

Contributes to team effort by accomplishing related results as needed.

Maintains financial management and advisement responsibility for company/clients funds.

Prepare bid packages

Specialist in payments/ enter into contracts above $100K

Technologies: Data Entry, Reporting Skills, Administrative Writing Skills, Microsoft Office

Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem

Solving, Verbal Communication, Manage project activities following Fieldglass.

Analyst INTEGRITY MANAGEMENT (gsa government agencies) July 18, 2011 to August

14, 2013

Review modification (Contracts) requests for completeness and evaluate IAW the applicable

solicitation and each Acquisition Center’s processes and procedures.

Correspond (Contracts) with contractors regarding mod requests (i.e. provide status updates,

request supporting documentation, etc.).

Gather business and functional requirements necessary for project implementation.

Make recommendations on execution or rejection of mods to the MAS Contracting Officer.

Prepare Standard Form 30s for unilateral mods (e.g. exercise of options) and bilateral mods

(e.g. adding items/labor categories) for MAS CO approval.

Research and evaluate qualifications of procurement sources.

Draft other required internal documentation using Microsoft Word (e.g. Memorandums to the

File).

Successfully communicate written and verbal instruction to clients.

MAS Contracting Officer review and approval.

Update contract files with the mod documentation.

Manage and review project documentation in ImageNow.

Prepare option execution files using Excel.

Gather option data. Coordinate invoice payments.

Perform market price review.

Prepare recommendations for MAS CO.

Draft approval documents and letters using Microsoft Word.

Prepare and/or review key documents for any phase of the pre-award and administration

process (i.e. contractors’ agency Advantage files, subcontracting plans).

Track status of key deliverables or due dates.

Draft recommendations for review by Government COs.

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Good team building, conflict resolution and decision-making skills.

Ability to organize and prioritize assignments

Ability to analyze a problem and recommend solutions

Ability to work independently or in a team environment

Ability to be flexible and accept change

6 years of experience implementing procurement/contract management.

Jr. Analyst July 10, 2009 to June 30, 2011

Prepared procurement documents and memos for delivery.

Scanned procurement/award documents into ImageNow System and if needed, move the

documents to correct tab in the contract file. Assisted staff in locating contract documents

already scanned into ImageNow.

Provided tutorials to employees who experience difficulties in using the ImageNow system.

Prepared manifests for boxes of contract documents sent for conversion into the ImageNow

system.

Reviewed new requisitions for missing contract documents and coordinate with various

Contract Specialists to obtain lost documents.

Manage and review project documentation in ImageNow.

Received requests for images of files that have been sent to DocuCon for conversion and

send request to DocuCon for document retrieval.

Forward file copies received from DocuCon to requestor and store original in database.

Verified data for correct information prior to submittal to DocuCon for image filing.

Updated databases with current information in ImageNow and DocuCon files.

Prepared monthly progress report of my work for GSA Management Team.

Monitored, maintained and e-mailed messages on a regular basis to management, supervisors

and other employees.

Demonstrated ability to prioritize tasks, meet time-sensitive deadlines and work

independently to achieve goals.

Provided comprehensive administrative and clerical support.

Broad-based computer software proficient knowledge – MS Word, Excel and PowerPoint.

Logistic Support May 12, 2008 to July 6, 2009

Scanned procurement, did procurement purchases and contracts and award documents into

ImageNow System and if needed, moved the documents to correct tab within the contract

file. Assisted staff in locating contract documents already scanned into ImageNow.

Reviewed new requisitions for missing documents and coordinated with various Contract

Specialists to obtain lost documents.

Provided tutorials to employees who experience difficulties in using the ImageNow system.

Prepared manifests for boxes of contract documents sent for conversion into the ImageNow

system.

Prepared, maintained and updated electronic contract files in ImageNow.

Manage and review project documentation in ImageNow.

Assisted Contract Specialist with awarding micro purchases for various commodities.

Conducted market research and/or reviewed previous award history for possible sources.

Awarded micro purchases and entered award information into FSS On-line System.

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Maintained consistent level of oral and written communications.

Demonstrated ability to prioritize tasks, met time-sensitive deadlines and worked

independently to achieve goals.

Provided comprehensive administrative and clerical support.

Broad-based computer software proficient knowledge – MS Word, Excel and PowerPoint.

Technologies: MS Word, Excel, PowerPoint, Procurement, Contract Management

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