IT and Business Professional
Resume:
Ryan Hall
Allentown, Pa 18109
**********@*****.***
Summary of Qualifications
Creative, analytical, innovative, resourceful, problem solver with high attention to detail
Goal-oriented professional with a strong desire to excel
Leader with productive and efficient work habits without supervision
Self-motivator always striving for excellence in work quality
Highly developed communication skills (written & oral)
Experience
Experienced in Data Analysis, Business Admin, Customer Service, Sales and Marketing, IT, Project management, Finance/Investing, and understanding business models.
Experienced with Windows and Linux OS, Microsoft Software (Excel, PowerPoint, Access, etc…), Visual Studio 2013, NetBeans, VM’s (MS Server 2012, Ubuntu, backtrack 5) and learning new software quickly. Experience coding C#, C++, Java, HTML, PHP, JQuery, Java Script, AJAX, SQL and learning new coding languages quickly.
Education
Bachelor of Science June, 2008- August, 2013
Cedar Crest College at Allentown, PA
Major: Business Administration
Major: Computer Information Systems
Over all GPA: 3.7345
Honors: Magna Cum Laude
Award: Who's Who Among Colleges & Universities 2013
Relevant Employment History
IT Consultant October 2014-Current
Amateur Athlete Skate Shop
Manage and build WordPress website
Continually monitor website security and updates
Helpdesk support for Windows OS computer – Hardware and Software
Assist with Marketing strategies through Facebook, Instagram, and Website
Tech Wiz Consulting September 2013- Current
Resolve Home PC issues through troubleshooting
Registry cleaning, Virus and Malware cleaning, updating/installing protection, updating hardware as needed, and creating restore points for
Educating users on best practices and training for proper use
Setup Home Networks, Printers, PCs and other IT
Consistently provide one visit resolution
Tier 2 tech support (IT Cust. Service Rep- call center) February, 2007-June, 2010
T-Mobile
Performed troubleshooting on a daily basis
Assisted in creating troubleshooting flows
Developed PowerPoint presentations based on innovative ideas to further t-mobiles’ success including their forum based resource system used today
Enhanced customer service - “I appreciate the stellar service you are providing to our customers” (quoted from John Birrer Vice President of Customer Service Department at T-Mobile)
Self Employed 2000-2007
Computer work and general assistance
Assisting home pc users with computer issues, troubleshooting and repairing computer problems
Contact this candidate