Customer Service Manager
Resume:
aparham
** ******* *** *** *******, NC 919-***-**** *******@**.**.***
Personal Statement
With each experience and title, I have consistently proven to be resourceful, versatile and resilient. I am creative, detail-oriented
and open to new opportunities. Years of experience in customer service and management have led me to your company.
Experience
Sheetz- October 2014- presently employed
• Customer service while running a register as well as well as engaging customers on the sales floor. Multiple hours
spent in the restaurant serving customized food orders as well as preparing customized drink orders.
Wal-Mart Department Manager
Raleigh, NC 2004-2014
• Managed customer orders and complaints.
• Supervised several associates
• Maintained department displays, features and seasonal projects.
Wal-Mart Cash Office Associate
Raleigh, NC 2002-2004
• Handled charge backs and credit card fraud with customers
• Ordered change and made deposits daily
• Counted down registers
• Balanced cash office several times a day
Wal-Mart Customer Service Manager
Raleigh, NC 2001-2002
• Supervised all cashiers
• Controlled money on front end of store
• Managed customer complaints and concerns
McDonalds-Assistant Manager
Garner, NC 1999-2001
• Oversaw operations of the store
• Controlled inventory on a monthly basis
• Handled ordering and finances of store
• Controlled labor based on store’s efficiency
• Handled scheduling conflicts and made weekly schedule
• Actively participated in the hiring/firing and training process of employees
McDonalds- Swing Manager
Garner, NC 1997-1999
• Responsible for opening and closing store
• Handled all operating procedures when manager on duty
• Moved up to Assistant and then Store Manager within 3 years.
Wake County School System
Fuquay-Varina, NC 1995-1997
• Planned daily nutritional menu
• Delegated tasks to other employees
• Provided nutritional meals to students and faculty
Skills
• Customer service
• Management
• Finance
• Inventory Control
• Excellent typing skills
• Efficient in POS systems
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• Scheduling
• Human Resources
Education
Williston High School, Williston, ND
References
Garnet Bass
• Wal-Mart Department Manager
Ashley Dreps-Eller
• Group Sales Manager Adventure Landing
Christina Parker
• Wal-Mart Assistant Manager
Page 3
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