Engineer Customer Service

BRIAN JOHNSON

*************@*****.***

Oxnard, CA 93035 Phone: 805-***-****

SUMMARY

Results-oriented Electronics Engineer with experience working in a fast-

paced environment. Expert with voltmeters, multimeters, oscilloscopes, and

spectrum analyzers. Computer proficiency in ORCAD, VISIO, CADAM, MATHCAD,

MS Word, MS Excel, MS PowerPoint, and MS Outlook. Type 45WPM

EDUCATION

B.S. Electrical Engineering California State University, Northridge

Northridge, CA

AWARDS AND ACCOMPLISHMENTS

President's Award

Kappa Alpha Psi Award

Pacific Telesis Scholarship

Point Mugu Award

Earned financing for education through part time work while maintaining

3.80 G.P.A in high school.

CERTIFICATIONS

Navy Vertical Launching Systems Certificate 1999

EXPERIENCE HIGHLIGHTS

Port Hueneme Division (PHD) Naval Base, Port Hueneme, California

Electronics Engineer

Simulated Tomahawk missile launches.

Performed various tasks necessary to assemble, install, test, and

troubleshoot electrical harnesses, junction box assemblies, panel

assemblies, relays, and electrical systems aboard Navy ships.

Completed ORDALTS for Plenum Drain, Regenerative Brake, and AN/UYK-44(v)

back fit: removed plenum drain pipes; replaced gear boxes; used heat gun to

heat shrink barrels; accomplished cell hatch timing tests; removed/replaced

cell hatch motors; opened cell hatches by using brake release tool and

hatch motor tool; performed compression tests (AFT LAUNCHER); drilled holes

necessary for brackets; and severed UYK-20 cables.

Examined Plenum Drain Valve and German F220 Ancillary Cable Kit and

rectified wire labels.

Performed physical configuration audits at Lockheed and other engineering

sites in order to check equipment specifications.

Inspected MK 418 Mod 0 Motor Control Panel and adjusted the torque to

reflect .05 in-lbs.

. Established excellent rapport with Navy Officers to effectively

troubleshoot problems.

. Successfully performed calibration of equipment earning excellent

respectability for efficiency and quality.

. Discovered another method of repairing Motor Control Panel which

decreased equipment costs by 30%.

CUSTOMER SERVICE AND LOAN ADMINISTRATION

. Monitored case statuses of claimants in a timely fashion (Health

Advocates).

. Verified and scanned prescriptions for diabetes patients (at

Medtronic).

. Analyzed and solved problems regarding customers' health plans (at

Altegra Health)

. Ordered auto warranty claims/contracts from off-site (at Protective).

. Expedited the approval process with brokers, which increased loans

funded per month by 25%(at WMC).

. Interviewed Medicare Members for Low Income Subsidy program (at

Altegra Health)

EMPLOYMENT HISTORY

03/2014 - 09/2014 Case Manager

Health Advocates

Sherman Oaks, CA

09/2012 - 03/2013 LIS Specialist

Altegra Health

Los Angeles, CA

09/2009 - 08/2012 Insulin Pump Agent

Medtronic

Northridge, CA

01/2007 - 07/2009 Access Operator

Protective

Calabasas, CA

05/2004 - 01/2006 Analyst 1

WMC Mortgage

Woodland Hills, CA

02/2003 - 02/2004 Modification Specialist

Indy Mac Bank

Pasadena, CA

09/1998 - 10/2002 Electronics Engineer

Port Hueneme Division Naval Base

Port Hueneme, CA

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