Customer Service High School

RHONDA CHAPMAN

***** ******** *****,

Fontana, CA 92337

Cell: 909-***-****

E-mail: *****************@*******.***

PROFILE

Recreation Professional with a well-varied background that includes 12

years of providing recreational activities to enhance the lives of city

residents. Planned, organized, and supervised leisure activities for

senior citizens. Effectively developed and then promoted the programs

through various media. Proficient in professional computer software.

Team leader with the ability to mentor and motivate colleagues to exceed

personal goals. Consistent positive review from supervisors and

participants.

EXPERIENCE

City of Chino Senior Center (Chino, CA) 2006-Present

Specialist

. All clerical duties and provide customer service to participant

. Provide facility tours for prospective and new participants

. Assess the need for new programs and classes and institute them

. Promote programs and classes through the creation of flyers and other

media

. Recruit, interview, and help instructors and volunteers with

application process

. Maintain volunteer and instructor records, budgets, and payments

. Plan, budget, solicit donations and sponsors, and execute special

events (Legends, Luau, etc.)

. Served 2 years as a board member on the Senior Olympic County

Committee

. Proficient in CLASS and in preparation of monthly commission reports

. Co-coordinated outreach programs such as seminars and Food Commodities

Josephine Knopf Senior Center (Fontana, CA) 1999-2005

Senior Recreation Leader

. All clerical duties and provide customer service to participant

. Provide facility tours for prospective and new participants

. Supervised transportation and dining room staff

. Assisted coordinator in preparing reports, work schedules, and staff

memos

. Managed expenditures for excursion budgets

. Participated in the hiring and training of transportation staff

. Coordinated center volunteers, special events, and processed paperwork

. Wrote, assigned, and maintained all transportation needs for the

seniors

. Provided customer service to the seniors

Recreation Leader II/Van Driver

. Completed routes in a timely manner

. Assisted seniors as needed

AWARDS

Teamwork and Partnership

Coordinator Employee of the Month Award twice

County Supervisor Volunteer Award

EDUCATION

Riverside Community College (Riverside, CA)

. 7 units of photography and culinary arts

Chaffey Community College (Rancho Cucamonga, CA)

. 37 units of accounting, computer software, and general education

Mt. Sac Community College (Walnut, CA)

. 6 units of computer software

Los Altos High School (Hacienda Heights, CA)

. High school diploma

INTERESTS

Family, church, photography, hiking, and camping

CONTACTS

Upon request

Contact this candidate